Manager of Service, DO

Siemens Healthineers

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Manager of Service (MoS), Digital Oncology leads the global service strategy and customer success for Siemens Healthineers’ Digital Oncology portfolio. This role is accountable for ensuring best-in-class service performance and customer experience across all digital and software-based oncology solutions. The role drives operational excellence, lifecycle management, and adoption of advanced service models that enhance clinical efficiency and outcomes through data-driven, AI-enabled technologies while working closely with the Head of Digital Oncology and Customer Services. Strategic Leadership & Direction Develop and execute the global service strategy for the Digital Oncology portfolio, ensuring alignment with Siemens Healthineers’ digital transformation and precision oncology vision. Define and evolve the service business model for software, cloud, and data-driven solutions, integrating customer success, managed services, and lifecycle innovation. Translate customer insights, technology trends, and market analytics into long-term service strategies and value propositions. Drive financial performance and sustainability through scalable service offerings, automation, and digital enablement. Establish and govern globally consistent digital service pricing models, proactively assessing regional impacts on adoption, revenue, and margin to drive continuous margin improvement and scalable growth Operational Excellence Oversee global service operations for digital products, ensuring service reliability, cybersecurity compliance, uptime performance, and seamless customer experience. Support advanced monitoring, predictive support, and remote service solutions leveraging data analytics and AI to optimize response and resolution times. Establish clear KPIs for system performance, customer satisfaction, and service delivery efficiency. Partner with Product and R&D teams to enable continuous feedback loops for software updates, platform stability, and feature enhancement. Customer & Market Focus Serve as the global point of escalation and trusted advisor for key customer relationships, driving engagement and confidence in Siemens Healthineers’ digital ecosystem. Advocate for customer needs within product development and service design to ensure solutions meet evolving clinical and operational challenges in oncology care. Represent Siemens Healthineers in global digital health forums, regulatory discussions, and partnerships shaping oncology data standards and interoperability. Collaboration & Influence Partner closely with global business lines to ensure integration of digital services into broader oncology workflows and service models. Collaborate with R&D, Product Management, and IT Security to align service priorities with product evolution, data governance, and cybersecurity strategies. Influence strategic decision-making at executive levels by providing insights into customer experience, digital adoption metrics, and market trends. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Requirements

Advanced degree in Engineering, Computer Science, Healthcare IT, or a related field; MBA or Master’s in Health Informatics preferred.
15+ years of progressive leadership experience in digital service, SaaS operations, or customer success within Healthcare or MedTech industries.
Demonstrated success managing large-scale, global service organizations for digital platforms or software ecosystems.
Deep understanding of healthcare data systems, interoperability, cybersecurity, and digital transformation in oncology.
Proven ability to lead through influence in a highly matrixed global organization.
Exceptional business acumen with experience in financial management, customer success models, and digital service economics.
Strong communication and stakeholder engagement skills across technical and executive audiences.

Responsibilities

Develop and execute the global service strategy for the Digital Oncology portfolio, ensuring alignment with Siemens Healthineers’ digital transformation and precision oncology vision.
Define and evolve the service business model for software, cloud, and data-driven solutions, integrating customer success, managed services, and lifecycle innovation.
Translate customer insights, technology trends, and market analytics into long-term service strategies and value propositions.
Drive financial performance and sustainability through scalable service offerings, automation, and digital enablement.
Establish and govern globally consistent digital service pricing models, proactively assessing regional impacts on adoption, revenue, and margin to drive continuous margin improvement and scalable growth
Oversee global service operations for digital products, ensuring service reliability, cybersecurity compliance, uptime performance, and seamless customer experience.
Support advanced monitoring, predictive support, and remote service solutions leveraging data analytics and AI to optimize response and resolution times.
Establish clear KPIs for system performance, customer satisfaction, and service delivery efficiency.
Partner with Product and R&D teams to enable continuous feedback loops for software updates, platform stability, and feature enhancement.
Serve as the global point of escalation and trusted advisor for key customer relationships, driving engagement and confidence in Siemens Healthineers’ digital ecosystem.
Advocate for customer needs within product development and service design to ensure solutions meet evolving clinical and operational challenges in oncology care.
Represent Siemens Healthineers in global digital health forums, regulatory discussions, and partnerships shaping oncology data standards and interoperability.
Partner closely with global business lines to ensure integration of digital services into broader oncology workflows and service models.
Collaborate with R&D, Product Management, and IT Security to align service priorities with product evolution, data governance, and cybersecurity strategies.
Influence strategic decision-making at executive levels by providing insights into customer experience, digital adoption metrics, and market trends.