Manager of Risk Management & Patient Liaison

Community Health Systems • Oro Valley, AZ

2d

About The Position

The Manager, Risk Management oversees operational and personnel functions within the department, ensuring effective implementation of risk management strategies to minimize exposure to loss and liability. This role is responsible for managing risk assessment, compliance, staff education, and reporting to support organizational goals in patient safety and regulatory adherence. Why You’ll Love Working Here Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy. Future Security – 401(k) with employer matching to help you build long-term financial stability. Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication. Paid Time Off – Generous EIB and vacation time to support work-life balance

Requirements

• Bachelor's Degree in relevant field required or Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred
• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Nice To Haves

• Master's Degree preferred
• CPHRM - Certified Professional in Healthcare Risk Management preferred
• Arizona: Certified Professional in Healthcare Risk Management (CPHRM) and/or Associate in Risk Management (ARM) designation preferred.

Responsibilities

• Monitors and evaluates departmental performance, identifying and addressing operational variances to achieve goals in risk management and quality standards.
• Participates in the development, implementation, and monitoring of policies, procedures, and standards for risk management services, ensuring alignment with organizational mission and regulatory requirements.
• Collaborates with other departments to identify and resolve risk-related issues, coordinate improvements, and support new program initiatives.
• Manages and oversees risk assessments, investigations, and internal reporting of actual and potential risks across the facility, ensuring timely response and resolution.
• Educates staff on risk management protocols, patient safety initiatives, and the importance of incident reporting to promote a culture of safety and compliance.
• Oversees the investigation, processing, and defense of claims and suits against the facility, ensuring timely and accurate responses to legal inquiries and discovery requests.
• Provides guidance on budget planning and compliance for risk management activities, recommending resources and equipment as needed to meet department objectives.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.
• Provides leadership, mentorship and professional development opportunities for departmental staff.
• Schedules employees to ensure effective use of resources.
• Consults with Director on staffing issues.
• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
• Monitors expenditures, ensuring cost-effective delivery of services.
• Evaluates and implements new technologies to enhance operational efficiency.
• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Ensures compliance with all relevant regulatory bodies.
• May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
• Participates in audits, inspections and accreditation processes as applicable.
• Follows established quality control practices to ensure accuracy, consistency and safety.
• Works closely with leadership teams to coordinate and improve service delivery.
• Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• May work in a staff role, when required.
• Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
• Future Security – 401(k) with employer matching to help you build long-term financial stability.
• Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.
• Paid Time Off – Generous EIB and vacation time to support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees