Manager of Revenue Cycle – Physician Partnerships & Collections Optimization

Eye Health America LLC•Sarasota, FL

15d

About The Position

The Manager of Revenue Cycle – Physician Partnerships & Collections Optimization plays a critical leadership role within our ophthalmology organization, ensuring strategic alignment between revenue cycle functions and physician operations. This role is responsible for serving as a proactive liaison between the revenue cycle team and medical providers. The Manager of Revenue Cycle Physician Practice Partnership will optimize collections at the point-of-service, oversee and monitor the performance of point-of-service collections, implement automated payment solutions, and provide real-time analytics and financial or revenue cycle process feedback to providers and point-of-service leadership. This role blends project management, relationship building, financial acumen, and operational execution to drive revenue integrity and patient financial satisfaction.

Requirements

Bachelor’s degree in Health Administration, Business, Finance, or related field (Master’s preferred).
5+ years of experience in Revenue Cycle Management, with a focus on physician integration and collections.
Demonstrated experience in physician-facing roles, especially during acquisitions or onboarding.
Strong understanding of credentialing processes, payer regulations, and coding workflows.
Proven ability to analyze financial KPIs and communicate them effectively to clinical stakeholders.
Experience managing or implementing call centers, IVR systems, and automated payment solutions.
Project management experience, including use of Gantt chart tools or platforms (e.g., Smartsheet, MS Excel, MS Powerpoint etc.).
Working knowledge of Microsoft products including: MS Excel, MS Word, MS PowerPoint
Excellent communication, leadership, and cross-functional collaboration skills.

Nice To Haves

Experience in ophthalmology or specialty medical practices.
Working knowledge of revenue cycle systems (e.g., Compulink, NextTech, NextGen, Modernizing Medicine).
Familiarity with Lean Six Sigma or revenue cycle performance improvement methodologies.

Responsibilities

Assess legacy system data to convert financial performance from legacy system to EHA NextGen system.
Facilitate legacy practice system run-outs of both debit & credit AR. Manage associated stateside & global partner or other vendor resources.
Manage onboarding tasks (including service items & payer cross walking), expected timelines using Gantt chart tools to ensure on-time integration of new practices and physicians.
Serve as the primary liaison between the Revenue Cycle team and physicians' offices, translating RCM performance into actionable insights.
Serve as primary liaison for EHA finance & RCM with legacy system financials
Educate providers on KPIs, coding and financial benchmarks, payer policies and revenue trends to promote engagement and accountability.
Create and maintain an RCM directory for distribution throughout the organization, collaborating with various RCM pillars on best practices for communications with offices & issue resolutions.
Collaborate with EHA EMR integrations for identification of template design and documentation improvement opportunities identified by denials, audit or discretionary adjustments when front-end clinical documentation is the root cause.
Analyze and communicate collections performance, coding efficiency, and payer trends to physicians and site leadership.
Identify underperforming areas and recommend solutions for improving collections, charge capture, and coding compliance.
Collaborate with operational clinical and billing teams to support clean claim submission and minimal denials.
Author applicable documentation, coding & collection job aids & distribute to relevant offices.
Lead implementation and optimization of automated credit/debit card payments.
Monitor patient credit and debit balances, by MSA / office location, collaborating with patient engagement on billing patient complaints.
Compile monthly pillar “Vital Signs” report to key RCM and / or Operational stakeholders. Vital Signs for Physician Partnership is a comprehensive dashboard tracking engagement, inquiries, and performance.
Track and analyze physician RCM inquiry email trends, including volume, response time, and resolution outcomes.
Publish and maintain an evolving FAQ resource for common physician and staff revenue cycle questions.
Use data from "Vital Signs" to drive accountability, transparency, and continuous improvement across all physician-facing RCM operations.