Manager of Research Services

Faegre Drinker • Chicago, IL

1d • $120,000 - $136,900 • Hybrid

About The Position

Faegre Drinker has an opportunity for a Manager of Research Services to work in our Chicago, Dallas, Denver, Florham Park, Los Angeles, Minneapolis, New York City, Philadelphia, Washington, D.C., Wilmington or downtown Indianapolis office. In this role, you will plan, oversee, manage, and supervise the Research teams in all U.S. offices. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Requirements

• Master’s Degree in Library and Information Science
• 6 years of professional experience in a legal, business, or technical library required
• Knowledge of a wide variety of information sources both legal and non-legal and ability to evaluate their appropriateness or usefulness for the firm
• Experience in the use of electronic databases and in providing training on these systems for end users
• Ability to problem-solve
• Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-orientated environment
• Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate
• Willingness to be flexible with time and adjust to a changing work environment
• Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation in a collaborative environment
• Ability to use sound judgment and discretion in dealing with highly confidential information
• Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations

Nice To Haves

• Three years of supervisory experience preferred

Responsibilities

• Manage the Research staff, including the selection, training and evaluation
• Oversees incoming research requests and works to large projects and work distribution among Research Services team members
• Provides administrative oversight, including supervision, coaching and supporting the Research team
• Provide quarterly metrics on research time to the Senior Director of Research & Information Services
• Provides expert level research service by performing in-depth legal and non-legal research using sources both within and outside the firm
• Lead the development of research and reference services and product offerings, including on-demand, legal, non-legal and business research
• Assist with the evaluation of research resources, development of recommendations for purchase, and exploration and implementation of new systems and services.
• Assess and monitor user satisfaction and take appropriate actions by proposing, planning, and implementing policies, processes and methods for improving services
• Assists the Senior Director of Research & Information Services in the development of the department’s strategic plans and yearly objectives and goals
• Special projects and other duties as assigned

Benefits

• Flexible, hybrid working environment for work-life success
• Opportunity to participate in firm-sponsored volunteer events
• Wellness programming with personalized content and activities
• Professional environment and the opportunity to work with experts at the top of their fields
• Variety of health plan options, as well as dental, vision and 401(k) plans
• Generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees