Manager of Repairs

Homeward-posted 3 months ago
Full-time
51-100 employees
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As a fast-growing leader in the residential home reselling space, we are seeking a highly organized and experienced Repairs Manager to oversee our multi-national team of repair coordinators and manage the end-to-end execution of residential repair projects. This role is crucial in ensuring timely and high-quality repair work across a large volume of properties nationwide. You’ll play a pivotal role in vendor coordination, budget tracking, repair scheduling, and quality assurance, all while leading a distributed team across the U.S., Mexico, and India. If you thrive in a fast-paced environment, have a strong background in residential real estate and construction, and are passionate about driving operational excellence, we’d love to hear from you. This is a unique opportunity to make a significant impact at a rapidly scaling company that’s reshaping the residential real estate landscape. If you’re ready to lead a high-performing team and drive repair excellence nationwide, we’d love to connect.

  • Lead and manage a remote team of Repair Coordinators operating across multiple time zones (U.S., Mexico, India).
  • Oversee the repair process lifecycle, including project scoping, ordering, vendor coordination, scheduling, budget management, status tracking, and invoice reconciliation.
  • Monitor and manage repair pipelines, enforce SOPs, and maintain consistent internal communication.
  • Support vendor management, including onboarding, performance monitoring, and ongoing relationship development with local and regional contractors.
  • Negotiate budgets and pricing with vendors to ensure cost-effective solutions without compromising on quality.
  • Collaborate cross-functionally with internal teams and stakeholders to ensure homes are market-ready on time and within budget.
  • Ensure accurate and timely scheduling of repairs by coordinating with vendors, contractors, and internal team members.
  • Onboard new vendors efficiently, collecting necessary documentation (W-9s, liability waivers, insurance info, etc.) and ensuring compliance.
  • Address and resolve vendor issues, escalations, or repair delays by partnering with internal & external teams.
  • Deliver regular reporting on project timelines, costs, and challenges, providing insights to inform strategic decisions.
  • Support ad-hoc repair and maintenance projects as needed.
  • 5+ years of experience managing teams within the real estate, property management and construction sectors.
  • 5+ years of hands-on experience in property management, residential repair coordination and/or residential construction operations.
  • Deep understanding of residential construction methods and means across various U.S. regions.
  • Proficiency with tools such as Salesforce, construction management platforms, and scheduling systems.
  • Exceptional organizational and time management skills, with a sharp attention to detail.
  • Excellent written and verbal communication skills; ability to coordinate effectively with internal teams, vendors, and contractors.
  • Problem-solver with the ability to independently manage issues and drive solutions.
  • Comfortable working in a fast-paced, dynamic, and results-driven environment.
  • Compensation: $75,000.00 base salary, and ~$25,000 variable compensation
  • Remote-first environment (our headquarters are in Austin, TX)
  • Exciting stock option grant for every full-time employee
  • 401(k) employer contribution match
  • Health and wellness benefits, including medical, dental, vision, and life insurance
  • Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
  • Generous paid parental leave of up to 14 weeks
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