Manager of Premium Food & Beverage Operations

Sphere Entertainment Group • Las Vegas, NV

15h • Onsite

About The Position

The Manager of Premium Food & Beverage Operations is accountable for the overall event-related operational management of the F&B Suites and Catering events. The Manager, Premium Food & Beverage Operations ensures an exceptional guest experience by driving performance of supervisors and front-line team. Success in this role is demonstrated by an exceptional customer experience, a commitment to the engagement and development of team, and achievement of business results. The Manager, Premium F&B Operations reports to the Senior Manager, Food & Beverage Operations.

Requirements

• The ideal candidate will have a minimum of 3-5 years of Food & Beverage management experience, to include oversight of fine dining and catering within an entertainment venue or hotel.
• Proficiency in Point of Sale (POS), purchasing and inventory systems.
• Demonstrated experience coaching, mentoring and developing staff and ability to monitor performance and to hold team accountable for outcomes.
• Experience in managing budgets and resource allocations.
• Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.
• Successful track record measuring customer satisfaction and loyalty and recommending/ tracking improvements.
• Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.
• Excellent communication and organizational skills and ability to engage with all levels in the organization in a variety of settings and group sizes.
• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
• May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided. May have outdoor and UV exposure
• Ability to work a flexible schedule including nights, weekends, holiday and split days off; willing to travel to other venues as needed.
• Alcohol Awareness (TAM) Card
• Food Handler’s Card
• Sheriff’s Card
• #LI-Onsite

Nice To Haves

• Previous experience managing union staff and/or working with Sports & Entertainment, multiple outlets, suites and or catering department, theater operations, Custodial/Housekeeping or event planning is preferred.

Responsibilities

• Sets direction for supervisory team and front-line staff to ensure the consistency of guest experience and all F&B products in suites and catering events; oversees complete event-related operations of designated areas including supervision of non-F&B event-related staff.
• Completes and submits payroll accurately and according to Company-specified guidelines and deadlines.
• Conducts periodic meetings with supervisors and team leads covering Southern Nevada Department of Health (DOH) guidelines, cleanliness initiatives, service and product changes and Company-wide communications.
• Coordinates daily labor activities.
• Ensures proper staffing levels are in place, assigns scheduled employees and manages breaks to foster a seamless delivery of service; partners on the full-cycle recruitment.
• Collaborates with other departments to execute departmental and organizational initiatives and compliance with city and state regulations.
• Maintains physical inventory of food, beverage and disposable products and implements systems to mitigate waste and monitor costs; inputs inventory counts and reviews with Finance on a monthly basis.
• Tracks sales trends and recommends adjustments to maximize departmental profitability; proactively identifies and implements solutions to departmental challenges; responds to service breakdowns immediately.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed