Manager of Plant Operations

Harbor's Edge Continuing Care Retirement Community • Norfolk, VA

115d

About The Position

Harbor’s Edge, a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) is located alongside the beautiful Elizabeth River in Norfolk, VA. Our Community consists of 300 Independent Living Residential Units, 33-bed (Medicare/private) Skilled Nursing Healthcare Unit, 40-bed Assisted Living Unit, and 34-bed Memory Support Unit. Harbor’s Edge has been honored by U.S. News & World Report’s Best Senior Living Program as a 2025 “Best” in multiple categories, including Independent Living – Activities & Enrichment, Feels Like Home, and Food & Dining. Additionally, our Community has also been recognized as a “Best” senior living community. We are seeking a highly skilled full-time Manager of Plant Operations to supervise and coordinate the daily maintenance and support of Harbor’s Edge’s buildings, grounds, and facilities systems. Reporting to the VP, Facility Management Services, this position will oversee staff members in a wide range of related areas: Install, inspect, repair, and maintain building systems, mechanical, electrical, plumbing, HVAC, safety, waste management, painting, carpentry, fleet safety, and groundskeeping, etc. Consistently maintain a safe and effective work environment in compliance with federal, state, and local laws and regulations. Coordinate applicable work to be completed by contractors and skilled trades.

Requirements

• Minimum completion of two (2) year technical or trade school, with course work in electrical, HVAC, or related field.
• Technical license and/or certification(s) (e.g., HVAC, MEP, OSHA standards in Training).
• Valid Virginia driver’s license with acceptable driving record.
• At least five (5) years of previous progressively responsible plant operations experience including formal electrical and HVAC experience in similar setting such as CCRC or hospital.
• At least (3) years of comparable management experience in a similar setting in facilities management and healthcare regulatory requirements.
• Strong demonstrated commitment to the mission and goals of Harbor’s Edge, a passion for non-profit work, and dedication to service.
• Skilled at working with the elderly population in a courteous and friendly manner, demonstrating patience, compassion, integrity, and confidentiality.
• Demonstrate excellent leadership, analytical, interpersonal verbal communication, and training skills.
• Impeccable writing skills needed in order to write, create, and modify various types of documents and written communication.
• Readily adapt to changing technologies and learn functionality of new equipment and systems.
• Perform independently and exercise good judgment.
• Keen attention to detail, observation, organization, and time management skills.
• Proficient utilizing computers and various software programs (e.g., Word, Excel, ticketing, tracking, life and safety, resident services, reporting systems, regulatory programs, etc.).

Responsibilities

• Plan, prioritize, assign, supervise, review and lead in the work of staff responsible for buildings, grounds, and facilities’ systems.
• Preventive maintenance program for work order assignments and system data maintenance.
• Schedule, track work orders, and supervise work to ensure established service and quality standards, including painting, and/or carpentry projects.
• Supervise, organize, and review work productivity, progress, and output and of assigned staff, appropriately direct through effective communication, guidance, policy and procedures.
• Ensure all worker safety measures are in place and in compliance by all team members.
• Work closely with senior management, participate in development, and approved implementation of effective policies and procedures.
• Make recommendations for needed improvements to standards and procedures.
• Create effective written communication for wide range utilization such as contract proposals, services procurement, address potential failing services, and to address issues of staff or facilities.
• Ensure the Plant Operations Department complies with all applicable federal, state, and local laws and regulations in all areas such as fire, safety, medical equipment, HVAC water, plumbing, electrical, waste management, equipment, painting, carpentry, etc.
• Ensure that all equipment and systems are in proper working order, promptly maintained, and serviced as needed.
• Assist in managing Community’s OSHA and safety compliance program, including fleet safety and usage policy compliance.
• Help develop approved response plans for emergencies and property damage incidents as needed, along with senior management.
• Maintain documentation on the Community’s infrastructure such as building and electrical plans, warranties, maintenance vendor contracts, etc.
• Participate in a variety of organizational projects and programs.
• Establish and maintain productive relationships and positive communication with all management, teams, staff, residents, external partners, vendors, and the general public.

Benefits

• Medical/Dental/Vision Insurance
• Paid Time Off + Six Paid Holidays
• 403(b) Retirement Savings Plan w/ Employer Contribution
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Employee Assistance Program (EAP)
• Legal Resources & Identity Protection Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 51-100 employees