Manager of Patron Services & Ticketing

Pittsburgh Ballet Theatre•Pittsburgh, PA

2d•$65,000

About The Position

The Manager of Patron Services & Ticketing oversees all ticketing and subscription operations for Pittsburgh Ballet Theatre. This role manages subscription ticket campaigns, single ticket sales, reporting and patron services to ensure a seamless and exceptional customer experience. Reporting directly to the Director of Marketing, this role plays a key role in revenue generation and audience engagement.

Requirements

Bachelor’s degree in Marketing, Communications, Sales or related field
Required experience with Tessitura
Strong Microsoft Office skills (Excel and Word)
Excellent organizational, communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Routinely move boxes containing up to 20 lbs both in office and to & from performances
Prolonged periods of sitting, standing and computer work
Ability to operate standard office equipment

Nice To Haves

Interest in performing arts preferred

Responsibilities

Subscription & Campaign Management Set up subscription packages, pricing and seating\ anage renewals, acquisitions, reseating and payment plans
Coordinate subscription mailings and ticket fulfillment
Support outbound calling and sales efforts as needed
Ticketing Operations Process single tickets, exchanges and internal ticket requests
Coordinate with outside vendors for dynamic pricing and ticket inventory management
Manage complimentary, VIP, sponsor, education and staff ticket allocations
Monitor sales, pricing and performance audits
Serve as a patron-facing representative at performances
Lead ticketing efforts for select special events
Liaise with box office partners and venue staff
Reporting & Systems Management Generate daily, weekly and ongoing campaign reports
Execute event audits for post-performance settlements
Maintain and extract lists for renewals and marketing initiatives
Manage database updates and system communications
General Support Route patron inquiries appropriately
Assist with additional marketing projects as needed