Sentara Healthcare-posted 9 months ago
Full-time • Manager
Suffolk, VA
Hospitals

The Manager of Patient Experience at Sentara Louise Obici Hospital is a key role that focuses on enhancing the overall experience of patients within the healthcare system. This position involves leading initiatives that improve patient satisfaction and engagement, ensuring that the care provided meets the highest standards of quality and compassion. The manager will work closely with various departments to implement best practices and foster a culture of excellence in patient care.

  • Lead and manage patient experience initiatives across the hospital.
  • Collaborate with clinical and administrative teams to enhance patient satisfaction.
  • Analyze patient feedback and implement strategies for improvement.
  • Develop training programs for staff to improve patient interactions.
  • Monitor and report on patient experience metrics and outcomes.
  • Bachelor's degree in healthcare administration, business, or a related field.
  • Minimum of 5 years of experience in healthcare management or patient experience roles.
  • Strong leadership and communication skills.
  • Ability to analyze data and develop actionable insights.
  • Experience in developing and implementing training programs.
  • Master's degree in a relevant field.
  • Experience with patient satisfaction surveys and metrics.
  • Familiarity with healthcare regulations and compliance.
  • Professional development opportunities.
  • Work-life balance initiatives.
  • Diversity and inclusion programs.
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