Manager of Patient Access

R1 RCM • Baltimore, MD

5d • $70,000 - $99,457 • Onsite

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Onsite at Ascension St. Agnes Hospital in Baltimore As our Patient Access Manager, you will be responsible for managing the Patient Access Supervisor, Patient Access Administrative Coordinator and Patient Access Associates. Every day, you will coordinate with the patient access team in the operations of daily job responsibilities. You will also be responsible for working in the standard as necessary to meet team metrics/SLA's. To thrive in this role, you must have experience in a hospital environment (ER preferably) and possess exceptional communication and customer service skills. Here’s what you will experience working as a Patient Access Manager: Develop, recommend, and oversee the implementation and administration of policies and procedures of patient admissions and bill auditing services Evaluate process and procedures and coordinate with the management team to ensure efficient patient processing, bed utilization, and adherence to federal and local laws and regulations Demonstrate, through plans and actions, a consistent standard of excellence to which all department work is expected to conform Focus on continuous improvement working with the Senior Manager and Patient Access Managers across the Health System with a goal of delivering the highest degree of quality service possible Provide support for Human Resource guidance Complete, review, manage and monitor department budget Directs and leads the patient access team in the daily operations Represents Patient Access on various committees and teams and in meetings Performs other duties as assigned

Requirements

• High School diploma or equivalent.
• 5 years of leadership experience within healthcare industry
• Experience working with patients in a hospital setting
• Knowledge of MS Office Products
• Excellent communication and customer service skills

Responsibilities

• Develop, recommend, and oversee the implementation and administration of policies and procedures of patient admissions and bill auditing services
• Evaluate process and procedures and coordinate with the management team to ensure efficient patient processing, bed utilization, and adherence to federal and local laws and regulations
• Demonstrate, through plans and actions, a consistent standard of excellence to which all department work is expected to conform
• Focus on continuous improvement working with the Senior Manager and Patient Access Managers across the Health System with a goal of delivering the highest degree of quality service possible
• Provide support for Human Resource guidance
• Complete, review, manage and monitor department budget
• Directs and leads the patient access team in the daily operations
• Represents Patient Access on various committees and teams and in meetings
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees