MANAGER OF ORGANIZATIONAL DEVELOPMENT & PERFORMANCE

Cook County•Chicago, IL

6d•Onsite

About The Position

Cook County Health (CCH) is seeking a dedicated and passionate Manager of Organizational Development & Performance who is committed to increasing competency and capability levels within CCH through the establishment of programs that enhance employee engagement, increase organizational morale, enrich team interactions, and foster a community focused on improved performance. This individual will work closely with leadership teams to ensure that performance management, organizational development, and team dynamics are aligned with CCH’s objectives resulting in increased employee engagement, satisfaction, and organizational success. The Manager of Organizational Development & Performance will be responsible for working with the Chief Experience Officer or designee in developing and overseeing employee engagement and service recognition awards. In addition, this role will be responsible for the oversight of the performance management program of Cook County Health, managing the performance cycle, goal calibration, and training of leaders and individual contributors as it relates to their respective roles in the process. Responsibilities also extend to consulting on, and facilitation of, team development driving continuous improvement across teams and departments.

Requirements

Bachelor’s degree or higher from an accredited college or university, is required (official transcripts needed at time of interview)
Five (5) years of experience in Organization Development with a focus in performance management
Three (3) years of experience in coaching or facilitating culture change through development course and teambuilding
Experience with conflict resolution and/or mediation
Strong written communication skills (Will be required to provide writing samples at the time of interview)
Proficiency using Microsoft Office (Excel, PowerPoint, Outlook, Word, Forms)
Must be able to travel to locations within Cook County Health

Nice To Haves

Master’s degree in Adult Learning, Industrial & Organizational Psychology, or HR Development field from an accredited college or university
One (1) years’ experience in succession planning, change management, and project management
Certification in coaching, conflict resolution or mediation, or organizational development

Responsibilities

Establishes project plans, manage project timelines, resources, and budgets associated with performance management, employee engagement, and Organizational Development initiatives
Coordinates and manages external relationships, i.e., vendors, Bureau of Technology, Bureau of Human Resources, etc.
Analyzes organizational structure, culture, performance, processes, talent management, and leadership development to identify areas for improvement and recommend strategies for change
Facilitates conflict de-escalation, conflict mediation, and team building sessions for resolving workplace conflicts, including interpersonal disputes, team issues, and departmental conflicts
Provides coaching and guidance to leaders on conflict resolution techniques and best practices
Designs and implements team building programs and interventions that address team dynamics, communication, and collaboration challenges
Conducts assessments (surveys, interviews, focus groups) to identify team dysfunctions or performance gaps and design tailored interventions to improve team effectiveness
Leads group sessions or workshops to improve team cohesion, trust, and productivity
Collaborates with CCH Leadership to assess performance gaps between current workforce skills and capabilities and individual outputs to identify trends develop plans to drive towards needed behaviors and actions, including accountability
Assists CCH Leadership with performance management goals and assessments, as part of the performance management team
Generates and communicates reports associated with performance management on the organizational, Affiliate, and departmental levels
Identifies learning and development needs to design and implement training programs that support both individual and team performance
Provides guidance on setting performance objectives, conducting performance reviews, and managing performance-related issues
Develops and facilitates training sessions throughout CCH to align development programs with CCH objectives and organizational needs
Supports organizational change initiatives by providing guidance on managing transitions and helping leaders and teams navigate through change
Assesses the impact of organizational changes and recommend solutions to mitigate any negative effects on performance, engagement, and morale
Provides one-on-one coaching and training sessions for managers and leaders to develop their leadership skills, enhance their emotional intelligence, and improve team performance
Supports the development of leadership competencies aligned with organizational needs, including the CCH leadership competencies
Provides analysis of employment data and other organizational assessments, such as performance metrics and OD initiative effectiveness measures, and make recommendations
Consults with CCH Leadership to help them interpret and understand the data and how the data can serve as a resource
Remains current with the latest trends and best practices in organizational development, conflict management, and performance improvement
Perform other duties as assigned.