Manager of Operations, Bluhm Cardiovascular Institute

Northwestern Memorial Healthcare•Lake Forest, IL

About The Position

The Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Manager holds the authority and accountability for the management of BCVI’s surgical departments and various BCVI programs. In addition, the Manager facilitates achievement of BCVI’s goals through coordinating program development efforts in cardiovascular clinical care, research and education. This role is responsible for coordinating all business services including staff modeling, program budget development, quality reporting and analysis, and financial preparation and analysis as warranted. This individual is responsible for coordinating all business services including staff modeling, program budget development, quality reporting and analysis, and financial preparation and analysis as warranted. This position is instrumental in providing key data for support of the BCVI and assisting with the development of strategies to successfully compete for market penetration. The Manager also facilitates achievement of BCVI’s goals through coordinating program development efforts in cardiovascular clinical care, research and education. The Manager, Operations collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction. The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit. The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision. The Manager identifies and develops organizational talent and embraces continuous learning of self and others.

Requirements

Bachelor’s degree in Business Administration, Clinical healthcare experience, and/or experience in related field with substantial healthcare knowledge
3-5 years of work experience in healthcare
The individual shall be qualified by training; experience, interest, demonstrated current ability, and shall be willing and able to discharge the duties of his/her office.
The individual shall possess, interpersonal, and time-management skills, organizational skills and a working knowledge of trends in cardiovascular disease.

Nice To Haves

Master’s degree in science related field or Business/Health Administration
Strong project management and analytical skills
At least 4-6 years in a hospital business management environment
Working knowledge of adult cardiac and/or vascular populations

Responsibilities

Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning
Collaborates with Human Resources and other managers to ensure appropriate staffing
Advances innovative retention strategies for staff
Collaboratively manages the disciplinary process when appropriate
Facilitates the annual performance review process
Ensure application of staffing tools
Manages people and resources to ensure safe and efficient patient care operations
Collaborates with the coordinator to ensure optimal staffing and scheduling practices are achieved
Embeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatigue
Partners with the clinical and non-clinical support services departments to ensure optimal patient throughput
Supports care coordination and response to operational issues
Ensures sustained Control phase of DMAIC for all process improvement initiatives
Ensures regulatory and billing compliance
Performs assessments and evaluations to determine approach to implementation of new processes, protocols, and procedures
Responsible for Environment of Care
Identify processes and outcomes which are important for customer satisfaction, technical quality, regulatory compliance or other institutional priorities
Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
Tracks coaching discussions and actual performance of associates to ensure accountability.
Seeks ways to match staff members’ talents and career interests with organizational opportunities.
Continually examines ways to improve business relationships with customers, suppliers, community, etc.
Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.
Ensures all staff and shifts have appropriate supervision and monitoring to ensure effective, safe, efficient, productive and high quality operations.
Ensures a safe high quality work environment for the delivery of care and services.
Identify and manage cross-project dependencies and resolve conflicting priorities.
Facilitate and ensure cross-functional resource support for projects.
Advocates the use of effective and proven project management, quality process improvement methodologies and budget management techniques to support defined project objectives on-time and on-budget
Coordinates the development and execution of the operational/system implementation, and communication plans for various cardiovascular projects.
Develops and maintains relationships with all customer including staff, physicians and vendors.
Establishes, implements, and monitors the unit or service area’s capital and operating budget to achieve defined targets
Creates annual operating budget and is accountable for monthly financial performance
Creates and implements capital request, replacements and departmental projects
Partners with the leadership to advance improvement initiatives and opportunities
Assist in monitoring and approving construction schedules with the expertise of the assigned Facilities Project Manager (when applicable)