Manager of Operations Technlogy

Connecticut Transit-posted 2 months ago
Stamford, CT
101-250 employees
Transit and Ground Passenger Transportation
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Manages Operations Technology projects and supports agency objectives. Will be responsible for development and training of direct reports and other staff or stakeholders. This position will provide analysis of relating to the various public transit technologies including fleet utilization, alternative fuel vehicles, fare collection, and other data-driven systems.

  • Develop, implement, and maintain procedures for Intelligent Transportation System (ITS). Monitor data for trend analysis and prepare reports.
  • Maintenance and monitoring of the data systems.
  • Co-ordinate with vendors and IT/Ops Tech Team for tracking the issues and to analyze/debug the software issues.
  • Troubleshoot systems database and data integrity issues.
  • Provide Level 2 IT support for Transitmaster and OPs helpdesk requests (including emergency afterhours/weekend support).
  • Assist in the development of training program for CTtransit providers.
  • Work on automation and scripting of processes.
  • Updating of outdated software packages for improved workflow.
  • Promote standardization across divisions in utilizing enterprise application systems.
  • Act as primary technical contact for key software suppliers and partners.
  • Develop, implement, and manage comprehensive data processing workflows using SQL, Python, and Power BI to support CTtransit's operational performance analysis needs.
  • Prepare the statistical reports and Dashboards using Power BI for external/internal authority.
  • Serve as liaison for requests for operations data for external and internal inquiries.
  • Prepare and process regular and ad hoc reports.
  • Ensure adequate quality of processed data.
  • Creates reports/ websites/ apps for agency trends.
  • Work cooperatively with all levels of personnel.
  • Will participate in the interview process, and the selection process for vacant Operations Technology/Information Technology positions.
  • Assists other departments and divisions as needed.
  • Other duties and responsibilities as assigned.
  • Minimum possession of a bachelor's degree or technical education certifications in Computer Science, Computer Programming, Network Administration, Cyber Security, Data Analytics, or a closely related field and five (5) years of relevant work experience is required.
  • An equivalent combination of education and work experience on a year for year basis can be substituted for the 4-year degree requirement.
  • Experience in business data processes and user support. Experience writing support documentation is required.
  • Technical knowledge of MS-Windows enterprise and desktop applications and fundamental concepts of databases.
  • Experience with building and maintain databases for query and problem tracking.
  • General knowledge of programming languages and techniques is preferred.
  • Basic knowledge or understanding of software programs (office suite) and public transportation operations software (CAD/AVL) is preferred.
  • Demonstrated effectiveness in data gathering and analysis in preparation of reports as needed.
  • The ability to prioritize projects and have excellent interpersonal skills, tact and diplomacy.
  • Must be able to handle confidential information.
  • The candidate to work both independently and in a team environment.
  • Ability to work in a fast-paced environment, to multitask, manage multiple employees, ability to conduct training when necessary.
  • Knowledge of the basic principles of supervision, knowledge of progressive discipline processes, including demonstrated ability to communicate clearly, build commitment to goals, offer instruction, with excellent written and verbal communication skills.
  • Experience working in a union environment, interviewing, hiring, training, and employee development is preferred.
  • A Valid Driver's License is required.
  • General knowledge of programming languages and techniques.
  • Basic knowledge or understanding of software programs (office suite) and public transportation operations software (CAD/AVL).
  • Experience working in a union environment, interviewing, hiring, training, and employee development.
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