Manager of Operational Standards & Process Excellence

RJW Logistics Group•Elk Grove Township, IL

6h•$95,000 - $105,000

About The Position

The Manager of Operational Standards & Process Excellence is responsible for designing, implementing, enforcing, and continuously improving operational standards across the warehouse network. This role owns the development of SOPs, network-wide process governance, and execution consistency to ensure every facility operates under the same disciplined framework. Reporting to the Sr. Director of Transformation, this leader drives standardization across staging, QC, warehouse health reporting, exception management, and core execution processes. This position ensures operational processes are not only documented, but embedded, audited, and sustained. This role serves as the authority on operational standards and partners closely with Warehouse Operations, Retail Consolidation, OP, HR, and IT to eliminate variability and elevate performance across the network.

Requirements

Exceptional attention to detail
Champion fluid communication, collaboration, and continuous learning/improvement initiatives
Ability to leverage cross-functional teams to achieve team, project, and organizational goals.
Solve business problems by working both autonomously and within the construct of a team in a team oriented and collaborative environment.
Own relationships and partnerships with key internal and external stakeholders
Understand requirements and how they translate in application features.
Demonstrate commitment to quality and implementing best practices.
Perform root cause analysis to identify and solve complex business problems.
Curate business requirements for complex multi-function application projects.
Help identify alternate solutions, perform cost benefit analysis, and feasibility studies.
Help identify risks and develop mitigation strategies and tactics.
Provide input on project schedule and accurate estimation of project deliverables.
Experience System testing data integrations, solutions and feature enhancements and able to coordinate/simulate user acceptance testing.
Bi-lingual in both English and Spanish is preferred.
Bachelor Degree in Information Systems, Supply Chain, Business Administration, or any related field required

Nice To Haves

SQL knowledge is a plus
Experience with Visio is preferred.
Knowledge of software development life cycle is a plus.
Experience in Warehousing or Logistics is preferred.
Experience with Synapse or similar WMS software is preferred.

Responsibilities

Own and maintain all warehouse operational SOPs and process standards.
Develop and enforce network-wide standards for: Staging lane philosophy (segregation standards, naming conventions, sizing) QC processes.
Establish governance structure for process compliance and accountability.
Conduct regular audits to ensure adherence to standards.
Identify and eliminate process variability across facilities.
Lead process mapping, redesign, and optimization initiatives.
Perform root cause analysis on systemic operational issues.
Evaluate process effectiveness and adjust standards based on measurable results.
Partner with Warehouse Analysts and Project Coordinators to implement new processes.
Support SWAT deployments by diagnosing process breakdowns and implementing corrective frameworks.
Ensure new initiatives are operationalized with clear documentation, training, and accountability measures.