Manager of Onboarding

Weave • Lehi, UT

11d • Hybrid

About The Position

The Manager of Onboarding leads a high-performing team responsible for delivering exceptional customer onboarding experiences at Weave. This role balances people leadership with hands-on project oversight, ensuring onboarding timelines, quality standards, and customer expectations are consistently met or exceeded. You’ll partner closely with Sales, Product, Porting, Customer Success, and Support to drive smooth, scalable implementations in a fast-paced SaaS environment.
As a people leader, you’ll coach, develop, and inspire onboarding professionals through clear expectations, feedback, and growth opportunities. You’ll also own continuous improvement efforts—refining processes, managing risk, and strengthening cross-functional collaboration—to help customers realize value quickly and confidently. This role offers the opportunity to directly impact customer satisfaction, retention, and the future growth of Weave’s onboarding organization.
This position will be hybrid: M/T/W in office required and Th/F are optional WFH
Reports to: Director of Onboarding

Requirements

• 1+ years of experience at Weave as an Onboarding Project Manager
• Proven experience leading and managing teams, including performance management and development
• Strong project management skills in fast-paced, deadline-driven environments
• Proficiency with project management and documentation tools (Google Sheets, Docs, Slides, Salesforce, Jira)
• Solid understanding of onboarding workflows, customer implementations, and technical product concepts
• Ability to manage multiple projects and priorities simultaneously
• Consistent history of hitting goals and performance standards
• In good standing for the past 12 months with no performance improvement plans

Nice To Haves

• Inspirational, decisive leader who motivates and empowers others
• Strategic, forward-thinking problem solver
• Clear communicator and active listener
• Highly organized with strong time-management skills
• Adaptable, resilient, and calm under pressure
• Team-oriented, collaborative, and empathetic
• Deeply customer-focused and relationship-driven
• Operates with integrity, honesty, and accountability
• Recognizes and celebrates team achievements

Responsibilities

• Lead, coach, and develop a team of onboarding professionals through regular 1:1s, performance reviews, and ongoing feedback
• Oversee end-to-end onboarding projects, ensuring timelines, scope, quality, and customer expectations are met or exceeded
• Develop and manage detailed onboarding project plans, including milestones, dependencies, and resource allocation
• Collaborate cross-functionally with Porting, Sales, Product, Customer Success, Support, and other Weave teams to ensure smooth implementations
• Proactively identify project risks, roadblocks, and resourcing challenges; implement mitigation strategies
• Drive continuous improvement of onboarding processes, workflows, and best practices
• Ensure consistent documentation, reporting, and communication of project and team performance
• Maintain quality assurance standards and conduct post-implementation reviews to improve future outcomes
• Support training and enablement efforts to ensure the team is skilled in tools, processes, and product updates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed