Manager of Onboarding

Playground • Denver, CO

86d

About The Position

Playground is on a mission to make excellent child care accessible to all. We’ve built best-in-class software to manage every aspect of running a child care business. Our belief is simple: providers should focus on delivering incredible care — the kind of work that only people can do — and software should handle the rest. We’re building the child care management platform that removes the administrative burden of operating a center. We’re at an inflection point and poised for rapid growth. We’ve recently raised millions in funding, secured several statewide contracts, and work with thousands of schools across the country. Our co-founders were recently honored as Forbes 30 Under 30. Our team is made up of owners — people who dive into big, complex problems and love building solutions that matter. If you’re excited to help shape the onboarding experience at a fast-moving, mission-driven startup, we’d love to meet you.

Requirements

• 4+ years in customer onboarding, implementation, or customer success at a SaaS company, with 1–2 years in a leadership or people management role.
• A proven track record of building or scaling onboarding programs and processes.
• Excellent communication and coaching skills — you know how to inspire and develop others.
• Strong operational and analytical mindset with the ability to manage multiple priorities.
• Experience working cross-functionally in a fast-paced, startup environment.
• High attention to detail and comfort driving both strategic and tactical initiatives.

Nice To Haves

• Experience managing onboarding teams serving mid-market or enterprise clients.
• Familiarity with early childhood education or child care management software.
• Background in education, non-profits, or mission-driven organizations.
• Previous experience building an onboarding function from the ground up.

Responsibilities

• Manage, mentor, and grow a team of Onboarding Managers, fostering a culture of accountability, empathy, and continuous improvement.
• Define and execute the onboarding vision and roadmap, aligning with company goals around customer activation, adoption, and retention.
• Build and refine onboarding workflows to improve efficiency, consistency, and customer satisfaction as Playground scales.
• Provide regular feedback, training, and performance management to ensure every Onboarding Manager delivers an exceptional customer experience.
• Partner with Product, Engineering, Sales, and CX leadership to identify friction points and drive end-to-end improvements in the customer journey.
• Own key onboarding KPIs — time to launch, customer satisfaction, feature adoption — and use data to inform decisions and improvements.
• Advocate for customer needs and ensure every new center’s onboarding experience reflects Playground’s values and mission.

Benefits

• Competitive salary + equity.
• 3 weeks of PTO.
• Health, vision, and dental benefits.
• $1,200/year education stipend.
• Free lunch daily.
• High-autonomy, high-ownership team culture.
• A meaningful mission with real-world impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees