Manager of Nursing- Advanced Heart Failure

Houston Methodist•Houston, TX

About The Position

Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. Serves as role model to staff, reinforcing principles of service orientation and ensuring that the focus is always on improving patient care and/or services, effectively resolve concerns, complaints or conflict with patients, families, physicians and other interprofessional health care team members, taking appropriate action and channeling concerns according to appropriate procedures. Maintains ongoing interactions with patients, families, physicians, and staff on how to improve patient care and service provided.

Requirements

Bachelor’s degree or higher from an accredited school of Nursing
Three years’ experience in nursing, one year in a progressive leadership role in healthcare; for HM internal, two years’ experience in nursing which includes HM performance that demonstrates leadership abilities, i.e. charge nurse responsibilities
RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)
BLS - Basic Life Support or Instructor (AHA) - American Heart Association
Magnet - ANCC Recognized Leadership Certification (ANCC)
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
Ability to work effectively in a fast paced environment
Demonstrates flexibility and adaptability in the workplace
Demonstrates problem solving skills to include investigation, identification of cause(s) and development of corrective action

Responsibilities

Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department.
Provides development and mentoring of staff.
Provides fair and consistent leadership and communication to maintain a competent and engaged employee group
Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments
Plans and organizes day-to-day department operations, schedule and activities.
Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability.
Ensures a safe and effective working environment
Uses and optimizes information systems to enhance operations
Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration.
Assists in the development of department budget and ensures that the department operates in a cost-effective manner.
Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities.
Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change.
Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals.