Manager of New Franchise Success

Comfort Keepers•Irvine, CA

23d•Remote

About The Position

At Comfort Keepers Franchising, Inc., dba Comfort Keepers, we support a growing network of franchise owners who are committed to delivering compassionate, in-home care that helps seniors live safely and independently. Our mission is to Elevate the Human Spirit — and that begins with empowering new franchise owners to launch strong, grow confidently, and build sustainable businesses in their communities. We are seeking a Manager of New Franchise Success to serve as the primary launch and performance partner for new franchise owners — guiding them from franchise signing through pre-opening, launch, and early-stage ramp-up. This is a highly execution-focused, growth-driven role with clear ownership of early revenue acceleration, operational readiness, and franchise stabilization. Why Join Comfort Keepers? We are a purpose-driven organization supporting entrepreneurs who serve families during meaningful and often emotional moments. This role directly impacts the long-term success of new franchise owners and the communities they serve. You will play a critical role in: Strengthening first-year franchise performance Improving launch readiness systems Driving measurable revenue growth Supporting compassionate care delivery nationwide

Requirements

4–6+ years experience in franchise support, business operations, multi-unit leadership, or growth-focused roles
Ability to coach business owners and senior leaders without direct authority
Strong financial and operational acumen
Bachelor’s degree in Business, Healthcare, Operations, or related field (or equivalent experience)
Strong execution and results-driven mindset
Data-driven decision making
Excellent communication and relationship-building skills
High emotional intelligence
Ability to manage multiple projects and franchise launches simultaneously
Comfortable working in a remote, fast-paced environment

Nice To Haves

Experience launching new businesses or supporting early-stage growth strongly preferred

Responsibilities

New Franchise Onboarding & Launch Support
Guide new franchise owners from signing through opening
Support business planning, staffing, and market entry strategy
Coordinate training, compliance, and technology readiness
Ensure owners meet launch benchmarks and deadlines
Early Revenue Growth & Performance Acceleration
Drive early KPIs including:
Billable hours
Client acquisition
Caregiver recruitment
Revenue targets
Coach owners on sales strategy, marketing activation, and operational efficiency
Identify launch risks and implement corrective action plans
Business Coaching & Accountability
Provide structured coaching during first 6–12 months
Conduct regular KPI reviews and growth milestone tracking
Reinforce disciplined business practices and leadership behaviors
Cross-Functional Collaboration
Partner with internal departments (training, marketing, operations)
Improve onboarding and ramp-up processes
Support smooth transition into ongoing franchise support model