Manager of Mitigation Fire and Water Restoration

PuroClean • Fort Worth, TX

85d • $70,000 - $80,000

About The Position

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. The Manager of Mitigation will assign and coordinate jobs with the production crew, keeping the ownership updated on all aspects of production. This role involves supervising scheduling, coordinating requirements for the job, completing job files, and monitoring jobs from start to completion. The Manager should take pride in going above and beyond customer expectations by providing a world-class level of service that sets us apart from our competitors in the industry.

Requirements

• Experience in equipment, asset and financial management
• Proficient using Xactimate & Symbility/Mobile Claims estimating platforms
• Experienced in XactAnalysis, Claims Connect, MICA, Dash software platforms
• Experience with program work from all major insurance carriers
• Understanding of safety guidelines and ability to manage them on site and while traveling
• IICRC certified in ASD, WRT and AMRT
• Aptitude with record keeping, recording information and communicating 'the message'
• Ability to identify areas of opportunity among teammates, coaching for growth
• Strength in team building and establishing lasting relationships with clients and teammates

Responsibilities

• Managing Customer Satisfaction and representing the brand
• Effectively oversee all aspects of the production processes and customers' needs
• Identifying areas for improvement and managing relationships with centers of influence
• Managing production, pricing schedules, estimate details & coordinating with the Owner
• Leaving job sites with an orderly appearance and follow uniform and policy guidelines
• Communicating and managing customer concerns with GM/Owner effectively
• Maintaining cleanliness of products and equipment to the highest standard
• Ensure clear communication with office staff, immediate supervisor and fellow technicians
• Training staff and technicians
• Continuous on-site job presence and assist in projects

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance
• Vision insurance
• Full health, vision, dental and life insurance benefits
• Competitive pay, benefits and flexible hours
• Additional benefits and perks based on performance and employers' policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Number of Employees: 11-50 employees