Manager of Mission Communication

Family Forward•Olivette, MO

About The Position

The Manager of Mission Communication is a key voice in how FamilyForward communicates its purpose, progress, and people. This position leads strategic storytelling, creates compelling content, and ensures that our mission resonates with supporters and the communities we serve. Equal parts communicator, connector, and creator, this role brings our mission to life through digital and in-person touchpoints, building trust with community members, and playing a pivotal role in donor pipeline development. This is a unique opportunity for a rare communicator, someone equally comfortable writing compelling copy as they are showing up in the community, building relationships, and capturing stories firsthand. The ideal candidate thrives at the intersection of marketing and mission, understands the power of authentic storytelling, and wants to be both behind the keyboard and out in the field. This position supervises a part-time graphic designer and works cross-functionally with Development, Program, and Leadership teams to ensure our messaging reflects the lived experiences and values of the families we serve. FamilyForward is committed to upholding the Organizational Health Anchors that we have set for the agency, including safety; mindfulness and self-regulation; relational health; cultural diversity, inclusivity, equity, and anti-racism; clinical lens; vicarious trauma and compassion fatigue.

Requirements

Have a bachelor’s degree in communications, Journalism, Marketing, or related field.
Have a minimum of 3 years of experience in nonprofit communications, digital storytelling, or donor-centered messaging.
Strong writing and content development skills, with a focus on storytelling that builds connection and drives action.
Excellent verbal, written, and interpersonal communication skills.
Have experience managing digital platforms (WordPress, Mailchimp/Constant Contact, Instagram/Facebook).
Are comfortable capturing and editing original content (photo and video) for use in multiple formats.
Demonstrated ability to lead projects independently while collaborating across departments.
Willingness and availability to attend evening and weekend events as part of regular responsibilities.
Effective writing skills, strong oral communication skills, and presentation skills.
Project management and supervisory skills, with an ability to handle multiple and varying tasks.
Ability to balance strategic communication planning with hands-on content creation.
Skilled in digital engagement strategies and analyzing campaign performance.
Culturally competent communicator who values representation and equity.
Ability to communicate professionally with coworkers, clients, donors, and vendors.

Nice To Haves

Bilingual skills preferred, including American Sign Language (ASL); proficiency in any second language is a plus.
Experience working in or alongside the communities you aim to serve (desired but not required).

Responsibilities

Use storytelling to connect donors, volunteers, and new supporters to our mission in meaningful, emotionally resonant ways.
Maintain a curious, energetic, and mission-centered approach to work and collaborate with others in the department and the agency.
Spend time in the communities we serve to build authentic relationships and gather stories that reflect both need and impact.
Partner with staff and trusted stakeholders to ensure messaging is culturally responsive and locally relevant.
Oversee digital communications platforms including website, email, and social media, aligning content with mission objectives.
Plan and execute content campaigns that are aligned with mission goals and designed to convert interest into action.
Collaborate with Development Operations Manager to create mission-forward content that nurtures potential lapsed and lapsing, donors, volunteers, and partners from first impression to long-term engagement.
Be available for evening and weekend activities as needed to capture content and support the mission in action.
Supervise the part-time graphic designer, providing project guidance, brand oversight, and feedback; provide supervision and support to any additional development team members as assigned.
Recruit and collaborate with creatives, freelancers, and volunteers for campaign support.
Dedicate approximately 20% of time to supporting internal teams with program-specific content needs, internal messaging, and mission-aligned materials.
Monitor analytics and outcomes across platforms to understand what drives audience engagement and conversion. Adjust strategies accordingly to improve reach and relevance.
Center accessibility, equity, and representation in all communication materials. Ensure stories and images reflect the full diversity of the communities we serve.
Work in partnership with the Culture and Engagement Manager.

Benefits

Paid time-off for Agency Wellness Week (December 25th to December 31st annually)
Emphasis on professional learning, growth, and development
Diversity of the position gives you opportunities for new experiences
Opportunity to work collaboratively with a dynamic team
Access to additional tools and resources to better help you succeed in your role
You’ll be able to use your talents to create meaningful impact
This is a one-of-a-kind role where you have the chance to both be a storyteller and connect with the community
Medical, dental, and vision coverage for you and your family
Optional short-term disability
Virtual medical and mental health care coverage
Employee Assistance Program counseling services
Pre-tax medical Flexible Spending Accounts
Health Reimbursement Account for deductible expenses over $1000 individual; $2000 for families
3% dollar for dollar company-matched 403(b) retirement savings account
Company-paid long-term disability and life insurance
10 paid holidays, including 2 floating holidays for religious/cultural celebrations
Wellness Week paid time off December 25th – 31st annually
Paid vacation time and health and wellness leave
Education assistance program
Public Service Loan Forgiveness eligible employer
National Health Service Corps Loan Repayment Eligible Site
Member and active participant in the Hispanic Chamber of Commerce and LGBTQ+ Chamber of Commerce
Diversity Awareness Partnership Non-Profit Partner