Manager of IT Service Governance
About The Position
This position ensures the IT Asset Management (ITAM), IT Service Management (ITSM), and Enterprise Architecture (EA) creates a streamlined, strategic approach to managing IT resources and services. ITAM ensures that all hardware and software assets are accounted for, optimized, and compliant, providing a solid foundation for ITSM to deliver efficient and reliable services. Meanwhile, EA provides a high-level, strategic blueprint that aligns IT initiatives with business goals, ensuring that both ITAM and ITSM contribute to the overall vision of the organization. This role will oversee all three processes, ensuring seamless integration, promoting collaboration, reducing redundancy, and enhancing the efficiency and effectiveness of IT operations. The integrated approach will enable the organization to better manage its IT resources, deliver superior services, and achieve its strategic objectives.
Requirements
- Ten (10) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis; OR
- Six (6) years of experience in information technology, project management, business analysis, business relationship management, solutions management, resource/budget management, or policy analysis AND a bachelor’s degree in information technology, business administration, information systems, public administration, or related field.
- Equivalent combination of education and/or experience may be accepted.
Responsibilities
- Manages, plans, and organizes one or more technology and innovation units including supervision, performance management, delegation of work assignments, and review of work product.
- Develops, maintains, and implements policies, standards, and procedures for program/project areas.
- Researches and evaluates emerging technology and industry developments for technology/software and recommends enhancements.
- Develops project teams which include business owners, IT Leaders, consultants, and others to ensure the appropriate balance across projects.
- Collaborates with others to facilitate project/program kick-off meetings to communicate individual roles and project expectations.
- Resolves escalated conflicts/issues that arise within the team.
- Manages, monitors, and advises on initiatives for alternative options, risks, costs vs. benefits, and potential impact to others.
- Monitors project/program milestones and goals to identify and resolve any potential issues, disconnects, and/or defects that may disrupt the overall project/program.
- Manages the evaluation of lessons learned for continuous process improvement.
- Ensures defects are logged and reported to all applicable parties, and unresolved issues have work-around solutions that are agreed upon with business users prior to production releases.
- Advises senior management of technical issues, trends, and potential risks that could have major impact on the PTC.
- Leads the technology and innovation team roles in change management initiatives involved with the enterprise.
- Ensures frequent communication with stakeholders regarding the impact of the change.
- Serves as an advocate for the change and works to mitigate resistance.
- Manages and participates in the development, execution and implementation of project/program budgeting and short-range/long-range goals/objectives, as well as the strategic, tactical, and operational plans for the IT Department.
- Analyzes data to identify, define and evaluate factors that could cause changes and discrepancies.
- Participates in business planning and strategy meetings.
- Ensures the planning and project/program prioritizations are communicated to all appropriate areas of the organization.
- Develops relationships and maintains professional liaison with internal staff, external vendors, and service providers to ensure proper communication of project progress, risks, and results.
- Provides strategic consultation and ensures appropriate involvement in quality reviews.
- Conducts formal reviews upon project/program completion to confirm client acceptance and satisfaction.
- Ensures applicable reporting and dashboards are available for senior leadership and other departmental staff.
- Participates and represents the IT Department in trainings, seminars, and meetings; including, business planning and strategy meetings.
- Uses situational awareness to anticipate and prevent accidents.
- Performs related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
