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Join our team and grow with us both professionally and personally! Acts is currently seeking qualified candidates for the position of Manager of IT Product Support within our Information Technology (IT) Department. In this role, you will be responsible for overseeing technical support and troubleshooting services involving specific products, systems, and services. Implements effective support strategies and identifies ways to improve service quality to meet our evolving customer needs. Manages the ticketing system and serves as the point of escalation. Ensures that tickets are resolved promptly, guaranteeing that our customers receive the best experience possible. Serves as internal subject matter expert on products, as well as produces training materials.
