Manager of IT Infrastructure

OhioHealth

2d

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: Sets strategic technology direction for management and administration of key elements of the enterprise technology infrastructure in support of application availability, capacity, and recoverability requirements. Guides, directs, and supervises a technical team responsible for all aspects of data management, database administration, storage management, backup and recovery, performance monitoring and alerting, virtual and physical computing infrastructure, data center management, information security requirements and disaster recovery. Evaluates, selects, and project manages the implementation of complex technical solutions. Reviews and approves all infrastructure architecture designs. Serves at the management level for ITIL change, capacity, availability, service continuity, design, configuration management or other key processes. Drives continuous process improvement by leveraging advanced automation and AI tools.

Requirements

• Thorough knowledge of high availability architectures on numerous technical platforms.
• Solid knowledge of server, database, enterprise storage infrastructure, data center, information security and backup and recovery technologies.
• Proven knowledge in hardware and software evaluation, performance and capacity management, project planning, project management and leadership.
• Knowledge of best practices in server administration, data, and storage management, and or data center design, security, and operations.
• Knowledge of Information Life Cycle methodologies and best practices.
• Experience with vendor negotiations and establishing strategic relationships with key technology vendors.
• Ability to direct, supervise and lead diverse staff.
• Critical thinking and excellent customer service skills.
• Excellent written and verbal communication skills including the ability to explain technical concepts to non-technical audiences and present proposals to executive leadership.
• Overall knowledge of desktops, software deployments, virtualization, and process management.
• Familiarity with cloud technologies (public, private, hybrid.)
• Experience in budget management including contract negotiations, forecasting, cost/benefit analysis, financial proformas, etc.
• Minimum of 10 years’ experience in a highly technical Information Technology role.
• Bachelor's Degree OR Equivalent Experience
• Field of Study: Computer Science, Engineering, or related field
• Years of experience: 10+ years in Information Technology demonstrating increased responsibilities

Nice To Haves

• Epic Software
• 3+ years managing an Infrastructure Team
• Managing offshore teams

Responsibilities

• Determines strategic direction of enterprise desktop, server, storage, data management, database technologies, and/or data center operations in conjunction with other Information Services leadership in support of OhioHealth corporate goals. Evaluates, recommends, and implements best practices and technologies for the cost-effective management of enterprise servers and data. Recommends and implements high-availability and disaster recovery solutions for critical systems.
• Reviews and evaluates client requests for new projects, production support, and new or updated software or hardware. Determines technical requirements and coordinates schedules and related departmental activities related to implementation of such requests.
• Establishes capacity, performance, availability, and recoverability requirements for strategic and departmental projects.
• Coordinates and evaluates work of technical staff and prepares performance reviews. Projects long-range staffing and budget requirements.
• Establishes effective infrastructure policies and procedures. Establish service offerings.
• Establishes and reviews capacity, availability, service continuity, change, and/or configuration management processes and procedures. Evaluates, proposes, and implements new technologies and processes to improve process maturity.
• Assures that enterprise infrastructure is well understood and documented.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees