Manager of IT- Hotel

Davidson Hospitality • Miami Beach, FL

398d • Onsite

About The Position

The IT Manager at Newport Beachside Hotel will oversee and manage the hotel's IT systems during its transition to The Sunny, a premier beachside retreat. This role is crucial for ensuring smooth technological operations, providing technical support, and maintaining system security and compliance. The IT Manager will also lead IT projects related to ongoing renovations and train hotel staff on IT systems, ensuring a seamless experience for both employees and guests.

Requirements

• Proven experience as an IT Manager or in a senior IT role, preferably within the hospitality industry.
• Strong working knowledge of Opera PMS and credit card processors like Shift4, Merchant Link, and Elevon.
• Experience managing network systems, firewalls, and guest-facing technology such as Wi-Fi, in-room entertainment, and guest services platforms.
• Excellent problem-solving skills with the ability to work under pressure and manage multiple tasks simultaneously.
• Strong communication skills with the ability to train and support hotel staff in using IT systems.
• Knowledge of data protection regulations and best practices for IT security.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.

Responsibilities

• Oversee and manage the hotel's IT systems, including Opera PMS and credit card processors (Shift4, Merchant Link, Elevon).
• Provide technical support to all hotel departments, resolving system issues quickly to minimize operational disruptions.
• Ensure the security of hotel networks and systems, implementing best practices to prevent unauthorized access, breaches, and data loss.
• Work closely with technology vendors and service providers to maintain system upgrades, manage contracts, and ensure that all systems are operating at peak efficiency.
• Regularly monitor, update, and maintain IT systems, including servers, databases, Wi-Fi, and all integrated software applications, to prevent downtime and optimize performance.
• Ensure that all systems meet compliance standards for data protection and guest privacy, following industry regulations and hotel policies.
• Lead IT projects related to the hotel's ongoing renovations, ensuring systems are upgraded, installed, and integrated smoothly with minimal disruption.
• Train hotel staff on IT systems, including Opera PMS and credit card processors, ensuring they are confident in their use and troubleshooting basic issues.
• Serve as the point person for all IT-related issues and emergencies, troubleshooting problems quickly and implementing solutions that prevent recurrence.

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree