Manager of IT Facilities (Information Technology Manager 2) - #251118-1562MP-001

State of Connecticut•Hartford, CT

30d•Hybrid

About The Position

Are you an innovative leader who can tackle sophisticated problems in collaborative ways? Do you drive positive outcomes, while encouraging inclusion among diverse, technical teams? Like us, do you have service at the core of everything you do? If so, we encourage you to apply today! The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking applications from experienced individuals for the position of Manager of IT Facilities (Information Technology Manager 2), with the Center of Excellence team, under the BITS Infrastructure Services Group. The State of Connecticut is undergoing a strategic optimization of its Information Technology (IT) resources to deliver enterprise-wide services in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the majority of Executive Branch, Agency IT organizations joined forces to form a centralized team under the Department of Administrative Services, Bureau of Information Technology Solutions (BITS). WHAT WE CAN OFFER YOU Visit our new State Employee Benefits Overview page! Professional growth and development opportunities A healthy work/life balance to all employees POSITION HIGHLIGHTS Full time, 40 hours per week First shift Monday through Friday schedule Location: 55 Farmington Avenue, Hartford, CT This hybrid position is eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE. THE ROLE Reporting to the Director of Infrastructure Services, you will work to inventory the deployed technology platforms and validate areas of ownership and responsibility. This could lead to decisions to transition work to other areas, and similarly, decisions around work performed by other areas that would transition to the IT Facilities team. More detailed examples of duties are listed below. Manager of IT Facilities duties include: Managing and performing (as needed) all on-site, IT Facility implementation and support at Data center and field (campus and branch) locations, spanning more than five hundred sites, including but not limited to: Design, implementation and maintenance; Power, environment, redundancy, fiber, cabling, demarcation, rack; active and spare equipment inventory; spare equipment storage; IT facility operations; dispatch coordination both scheduled and unscheduled Maintaining on-call schedule in a 24/7 coverage environment Collaborating with other teams on dispatch coordination requests, and performing dispatch coordination, both scheduled and unscheduled, in a 24/7 coverage environment Overseeing the inventory of IT Facility capabilities and road-map the reduction of duplication and optimization of solutions Overseeing collaboration with customers, subject matter experts, support staff and other stakeholders to understand requirements, build unified vision on solution options, and coordinate and produce presentation of findings and recommendations Overseeing work with IT security to ensure compliance and security requirements are adequately maintained Overseeing, maintaining, tracking, and reporting: services; service levels; and service level commitments Management and oversight of subordinate employees in the following areas: performance management, mentoring and growth planning; work prioritization and planning; scheduling, coordination, and approvals of time card and time-off Recommending and coordinating career development for subordinate staff; manage, track, and report subordinate staff productivity and performance. Other duties as assigned

Requirements

Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning.
Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity.
NOTE: For state employees this experience is interpreted as two (2) years at the level of an Information Technology Supervisor or one (1) year at the level of an Information Technology Manager 1 or Agency Information Technology Manager.
College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
A Master's degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.

Nice To Haves

Experience in design-deploy-maintenance of Information Technology Facilities, including redundant data-center
Experience scheduling on-site coverage, or on-site dispatch, during and outside business hours
Experience in technical process improvement or automation
Experience with vendor, expense or contract management life-cycle
Experience serving as a project or functional lead

Responsibilities

Managing and performing (as needed) all on-site, IT Facility implementation and support at Data center and field (campus and branch) locations, spanning more than five hundred sites, including but not limited to: Design, implementation and maintenance; Power, environment, redundancy, fiber, cabling, demarcation, rack; active and spare equipment inventory; spare equipment storage; IT facility operations; dispatch coordination both scheduled and unscheduled
Maintaining on-call schedule in a 24/7 coverage environment
Collaborating with other teams on dispatch coordination requests, and performing dispatch coordination, both scheduled and unscheduled, in a 24/7 coverage environment
Overseeing the inventory of IT Facility capabilities and road-map the reduction of duplication and optimization of solutions
Overseeing collaboration with customers, subject matter experts, support staff and other stakeholders to understand requirements, build unified vision on solution options, and coordinate and produce presentation of findings and recommendations
Overseeing work with IT security to ensure compliance and security requirements are adequately maintained
Overseeing, maintaining, tracking, and reporting: services; service levels; and service level commitments
Management and oversight of subordinate employees in the following areas: performance management, mentoring and growth planning; work prioritization and planning; scheduling, coordination, and approvals of time card and time-off
Recommending and coordinating career development for subordinate staff; manage, track, and report subordinate staff productivity and performance.
Other duties as assigned