Manager of In-Home Supports

The Kennedy Collective Inc • Trumbull, CT

120d

About The Position

To Coordinate and manage service delivery for in-home support staffing services, with a focus on recruiting, training, scheduling, and supervising staff to ensure high-quality supports for individuals and families. Develop systems to scale and expand the in-home support business while maintaining compliance and service excellence.

Requirements

• High School Diploma.
• Bachelor’s Degree in one of the behavioral sciences related field preferred.
• Five years of experience providing community-based services to persons with neurological impairments.
• Experience working in developmental disability services, residential care, or related healthcare settings.
• Knowledge of DDS regulations.
• Ability to supervise, lead, and train other nursing and direct care staff.
• Strong organizational and time management skills.
• Effective communication, clinical decision-making, and documentation skills.
• Proficient in electronic health record systems and Microsoft Office Suite.
• Professional and person-centered approach to care and leadership.
• Valid driver’s license and reliable transportation.
• Availability to work a flexible schedule, including evenings, and weekends.

Responsibilities

• Recruit, hire, train, and supervise in-home support staff.
• Match staff with individuals and families based on skills, availability, and compatibility.
• Oversee scheduling and ensure adequate coverage to prevent service disruption.
• Provide mentorship, coaching, and performance feedback to staff.
• Develop efficient staffing systems to support scaling of in-home services.
• Streamline onboarding, training, and scheduling to promote growth.
• Monitor service utilization and staffing needs to meet community demand.
• Collaborate with clinical teams to integrate behavior supports into daily service.
• Monitor delivery of in-home services to ensure compliance with plans, policies, and standards.
• Document case management updates and maintain updated service records.
• Ensure adherence to DDS regulations and agency requirements.
• Maintain accurate and timely documentation of staffing, service delivery, and incidents.
• Conduct team trainings on safety and quality.
• Serve as primary contact for families regarding staffing needs and issues.
• Address concerns with professionalism and compassion.
• Connect families with additional resources when appropriate.
• Build and maintain collaborative relationships with internal staff and external partners.
• Provide crisis management and physical intervention when needed.
• Attend meetings, trainings, and maintain required certifications (PMT, CPR).
• Other duties as assigned.

Benefits

• Medical, Vision and Dental Insurance
• Generous PTO
• 401k
• Disability
• Tuition Reimbursement
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees