Manager of Implementation Services

Cube Planning-posted 2 months ago

$135,000 - $150,000/Yr

Full-time • Manager

Hybrid • New York, NY

101-250 employees

Publishing Industries

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We're seeking a strategic, people-focused leader to manage a high-performing team of Implementation Managers responsible for onboarding and deploying Cube's spreadsheet-native FP&A platform across enterprise and mid-market clients. This role blends operational oversight, customer success strategy, and technical enablement to ensure rapid time-to-value and long-term adoption of Cube.

Lead, coach, and mentor a team of Implementation Managers, fostering a culture of accountability, innovation, and customer-centricity.
Set performance goals, conduct regular reviews, and support career development.
Oversee the execution of multiple concurrent onboarding projects, ensuring timely delivery, scope alignment, and customer satisfaction.
Monitor project health and intervene proactively to mitigate risks and remove roadblocks.
Partner with Sales, Customer Success, and Product teams to align implementation strategies with customer goals.
Ensure consistent delivery of best practices across onboarding engagements.
Standardize implementation methodologies, templates, and playbooks to improve efficiency and scalability.
Analyze onboarding metrics and customer feedback to drive continuous improvement.
Maintain deep knowledge of Cube's FP&A platform and related financial tools (e.g., NetSuite, QuickBooks, Sage Intacct, Salesforce, etc).
Guide the team in configuring solutions that meet complex financial planning and analysis needs.

5+ years of experience in implementation or professional services within SaaS or financial technology.
2+ years of people management experience, preferably in a fast-paced, client-facing environment.
Strong understanding of FP&A workflows, financial modeling, and ERP integrations.
Proficiency in tools such as Excel, Tableau, Jira, and Cube or similar platforms (e.g., Anaplan, Hyperion).
Exceptional communication, stakeholder management, and problem-solving skills.

Flexible paid vacation and sick/mental health time guidelines.
Focus Fridays built in throughout the year for project catch-up or personal recharge.
Stock options for all full-time employees.
100% covered employee medical, dental, and vision insurance options, including FSA/HSA options.
Free memberships to OneMedical, Teladoc, and Talkspace.
Up to 12 weeks of paid parental leave for primary caregivers.
Quarterly learning budget for books, classes, or events.
Support and mentorship from experienced tech startup leaders.
Work for a company that customers are excited about.

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