Manager of Identity & Access Management (IAM), Information Technology [R0150521]

University of Nevada Las Vegas•Las Vegas, MD

About The Position

The Manager, Identity & Access Management (IAM) provides leadership, strategic direction, and operational oversight for the university’s identity platforms and services. The manager leads a team of IAM engineers/analysts responsible for account lifecycle (joiner/mover/leaver), authentication and single sign-on (SSO), multi‑factor authentication (MFA), access management, directory services, and integrations that enable secure, seamless access to campus systems. Core platforms include Okta (preferred/primary IdP), Active Directory/Azure AD, LDAP, and related middleware and automation tooling. This role is accountable for team management and development, service design and continuous improvement, vendor and stakeholder management, and delivery of identity projects that align with institutional strategy. The manager partners closely with Enterprise Applications/PeopleSoft, campus business units (e.g., HR, Registrar), NSHE collaborators, and OIT teams to ensure reliability, security, and usability of identity services. Responsibilities include budgeting input, capacity and road‑map planning, metrics and reporting, incident and change management, and compliance with applicable policies and regulations (e.g., FERPA/GLBA). Customer Service Expectations: This role advances UNLV’s digital transformation strategy by delivering secure, frictionless, and accessible access to academic, research, and administrative systems and directly supporting student success, faculty innovation, and research collaboration. The manager maintains a customer-first approach in all duties: listening to understand needs, helping customers solve problems with urgency, providing clear and timely updates, and remaining approachable, respectful, and team-oriented. Emphasizing frictionless authentication and support, the manager streamlines identity workflows and takes ownership of inquiries and assignments, coordinating across teams to resolution and using knowledge of UNLV operations to anticipate needs. Measurable outcomes include reduced account-provisioning time, increased SSO/MFA adoption (including research platforms), improved MFA user-satisfaction scores, and consistently high service availability.

Requirements

earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) in Computer Science, Information Systems, Business Administration, Higher Education Administration, or a related field
5-7 years progressive experience engineering/operating IAM platforms (enterprise IdP/SSO, directories, MFA, lifecycle automation)
at least 3 years specifically of team leadership (manager or team lead) with responsibility for people management and project delivery
Deep understanding of Identity & Access Management concepts and architectures, digital identity lifecycle, and data security practices.
Expert knowledge of IdP/SSO, MFA, and directory services; protocols and standards including SAML, OIDC/OAuth2, SCIM, LDAP, and certificate management.
Working knowledge of budgeting, vendor management, and higher‑education governance/compliance (e.g., FERPA/GLBA).
Familiarity with ITSM/ITIL and change/problem management.
Plan and deliver complex, multi‑stakeholder projects; set measurable objectives and KPIs.
Lead, coach, and develop staff; foster inclusive, collaborative culture and cross‑unit teamwork.
Translate between technical and functional audiences; produce clear documentation and operational runbooks.
Analyze data to drive process improvement; define and report service and risk metrics.
Advanced troubleshooting of identity platforms and integrations; automation/scripting for routine tasks.
Hire and retain high‑performance talent and provide timely feedback/coaching.
Exercise sound judgment and escalate appropriately; own outcomes and drive to resolution.
Balance operational reliability with security and user experience; set priorities and timelines that deliver value.
Build strong relationships with campus stakeholders and external partners/vendors.

Nice To Haves

Experience working in a higher education environment is preferred.
Experience coordinating with Enterprise Applications (e.g., PeopleSoft) and NSHE/System partners.
A Master’s degree in Computer Science, Information Systems, Cybersecurity, or related field).
Experience with Okta as primary enterprise IdP (Workforce Identity) including lifecycle, access policies, and modern app integrations; experience with Azure AD/Entra ID.
Experience with identity governance & administration (IGA) concepts and access reviews/recertifications.
Road‑mapping and migration leadership (e.g., consolidating legacy SSO into Okta, expanding MFA, automating JML workflows).