Manager of Guest Relations

Ardent Health Services-posted 18 days ago
Full-time • Manager
Onsite • Tyler, TX
1,001-5,000 employees
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Join our team as a day shift, full-time, Volunteer Services Director in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: UT Health Tyler, the flagship hospital of the system, has 432 licensed beds specializing in advanced acute care medicine. Our hospital includes a 24-hour ER with Level 1 trauma center, a comprehensive stroke center, more than 500 physicians and a full complement of subspecialty groups.

  • Integrating the services of Gift Shop and Concierge, with the hospital’s primary functions and goals
  • Coordinating/integrating inter/intradepartmental services
  • Developing/implementing policies and procedures that guide/support services to reflect current business practice.
  • Continuously assess and improve departmental performance and maintain appropriate quality control programs
  • Recommend space/other resources needed by the department and monitor operating expenses and revenue in line with budget expectations while maintaining stock in retail areas
  • Constantly evaluating how we can improve guest and patient experience.
  • Demonstrates knowledge of role in Emergency Preparedness Program and participates in drills, as appropriate.
  • Sits on EOC committee and Employee engagement committee.
  • Shares responsibility for effective, courteous and professional service across managed departments
  • Performs feedback on engagement results and conducts action planning sessions in concert with HR for successful employee engagement
  • Maintains budgeted FTE equivalent for responsible department. Assists in the management of the department budget planning process with Assistant Administrator and provide recommendations and needed staffing structures for each department.
  • Manages staff behavior and conduct annual performance reviews
  • Determining staff qualifications and competence and ensures staff receive necessary and continuing training for effective and efficient patient/guest service
  • Initiate, develop and grow relationships with all departments to establish effective external and internal communication.
  • Maintain membership and cadence for the Volunteer Committee to drive growth and satisfaction within the Volunteer Program
  • Be primary leader of Volunteer Program including selection, onboarding, and events coordination with the support of the volunteer committee
  • Support student shadowing programs at UT Health Tyler
  • Additional projects as assigned
  • Bachelor’s degree
  • 3-5 years’ experience managing and leading teams
  • Excellent organizational skills including managing multiple priorities and projects at once
  • Provide professional and courteous customer service in high stress situation
  • Strong written and verbal communication skills
  • Experience presenting and leading in goals and change management
  • Manage emergency situations with quick and accurate decision making
  • Ability to handle multiple tasks at the same time
  • Ability to embrace the client relationship to guide decisions and actions
  • Demonstrates good teamwork
  • Experience retail, customer service, or volunteer coordination strong preferred.
  • career growth opportunities
  • tuition assistance
  • resources that support your wellness, education, and financial well-being
  • paid time off
  • comprehensive health benefits
  • a supportive, inclusive culture where you are valued and cared for
  • advanced technology to support our team and enhance patient care
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