Manager of Global Volunteer Impact

COLLETTE TRAVEL SERVICE INC•Pawtucket, RI

3d•$60,000 - $85,000•Hybrid

About The Position

Collette is seeking a Manager of Global Volunteer Impact. This is a hybrid position based at our Pawtucket, RI headquarters. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: We are seeking a purpose-driven, action-oriented leader to create and scale Collette’s Global Volunteering program in alignment with our values and strategic priorities. This role advances our broader corporate citizenship goals by maximizing positive community impact, strengthening partnerships, integrating volunteering into employee, partner, and traveler experiences, and enhancing the Collette brand. The Manager of Global Volunteering will embody Collette’s values—Be Responsible, Be Happy, Be the Legacy, and Be a Trailblazer—and share our belief that travel can be a force for good. Success in this role requires the ability to build authentic, collaborative relationships across the organization and with external nonprofit, social enterprise, and travel industry partners in the U.S., Canada, and Australia. The role demands strong project, program, and event management capabilities, along with exceptional communication, presentation, and advocacy skills, and the ability to lead by influence. The ideal candidate brings energy, innovation, and a hands-on mindset, balanced with the ability to work effectively with senior leadership. This role focuses on three core areas of Collette’s Corporate Citizenship platform: global volunteer strategy and partnerships; activation, measurement, and continuous improvement of volunteer impact; and internal and external communications that align employees, travelers, and partners around shared purpose and strengthen Collette’s reputation and brand. As part of a small, highly collaborative team, the role will also support adjacent initiatives such as grants, sustainability, and responsible travel work.

Requirements

Bachelor’s Degree and a minimum of 5 years of related experience required.
Excellent people skills – ability to connect with employees, build partnerships, communicate effectively with people all over the world at every level of the organization
Outstanding written and verbal communication skills, including strong facilitation, relationship building, advocacy and partnership management experience
Extremely strong project management and organizational skills, with razor sharp attention to details.
Extensive experience in nonprofit or volunteer program management and project management, preferably in the nonprofit space working with people across industries and/or departments.
Ability to work independently, make decisions, and demonstrate sound judgment
Ability to independently create a budget and work within established budget
Proven ability to create and execute content plans and experience in social media management and strong content creation, both written and visual.
Ability to travel up to 30 days a year.
This role also includes attending industry and partner events where ability to work extended hours over some nights/weekends is required.
Strict adherence to confidentiality and professionalism at all times.

Nice To Haves

Strong proficiency in Microsoft Office Suite; experience using design tools a plus

Responsibilities

Lead the development and execution of Collette Cares’ Global Volunteer Impact Strategy in partnership with Corporate Citizenship leadership and cross‑functional teams.
Design and deliver the annual volunteer strategy to maximize positive community impact across all markets.
Manage global volunteer programs and events, including live, skills‑based, virtual, and signature initiatives; execute events independently and travel as needed.
Build and maintain strategic relationships with nonprofits, NGOs, B Corps, government agencies, and other partners to advance community impact goals.
Design and oversee volunteer impact measurement, quality control, and participant feedback programs.
Track KPIs, employee volunteer hours, and partnership impact; translate data into actionable improvement recommendations.
Develop and manage the annual volunteer budget, including RFPs, vendor selection, and ongoing budget and spend tracking.
Prepare volunteer impact data for annual reporting, leadership updates, and Foundation Board materials.
Lead internal and external communications strategies for Global Volunteering in collaboration with Corporate Citizenship and Marketing teams.
Develop content and storytelling that elevates volunteer impact across employee, traveler, partner, and public channels.
Support employee engagement and education through presentations, trainings, and employee group collaboration.
Represent Collette at conferences, partner events, and industry forums as needed.

Benefits

Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
Time Off: Generous PTO, paid holidays, and your birthday!
Volunteer Time: Paid hours to give back to causes you care about
Financial Security: 401(k) with company match
Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
Career Growth: Tuition reimbursement to help you level up your skills
Exclusive travel discounts, incentives and more!

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