Manager of Environmental Services
About The Position
Harbor’s Edge is a premier 5-star, resort-style Continuing Care Retirement Community (CCRC) in Norfolk, Virginia. Recognized by U.S. News & World Report as a 2025 “Best” in multiple categories - including Independent Living Activities & Enrichment, Feels Like Home, and Food & Dining - Harbor’s Edge is celebrated as one of the nation’s top senior living communities. We are seeking a highly qualified Manager of Environmental Services to join our team and deliver exceptional care to our residents. The ideal candidate will have senior living experience - such as long-term care, assisted living, or memory support - and a passion for serving the elderly. The Manager will oversee all Environmental Services operations, including Housekeeping, Laundry, and related projects, ensuring staffing and resources meet the needs of the community.
Requirements
- High School Diploma or GED required; Associate’s or Bachelor’s in business management, healthcare, or related field strongly preferred.
- Minimum of five (5) years progressively related EVS management experience; long-term care experience preferred.
- Proven ability to lead, supervise, and motivate a large, diverse EVS team in a continuing care retirement community.
- Strong leadership, interpersonal, and communication skills; role model for service excellence; able to work independently and collaboratively in a luxury healthcare environment.
- Knowledge of cleaning supplies, materials, equipment, and safe practices; skilled in computer and office software.
- Demonstrated patience, compassion, and professionalism in working with elderly residents while maintaining confidentiality and residents’ rights.
- Strong organizational, time management, and attention-to-detail skills; ability to follow instructions accurately and meet deadlines.
- Physically capable of performing job duties, including lifting up to 50 lbs., walking, standing, bending, and navigating stairs; availability for occasional weekends, holidays, and on-call shifts.
Nice To Haves
- Associate’s or Bachelor’s in business management, healthcare, or related field strongly preferred.
- long-term care experience preferred.
Responsibilities
- Plan, organize, and oversee all EVS operations, ensuring high standards of cleanliness, safety, and resident care.
- Recruit, train, and mentor EVS staff and team leads, emphasizing infection control, chemical safety, and service excellence.
- Manage staffing, schedules, and HR processes, including performance monitoring and corrective actions.
- Inspect public and private areas to maintain hygiene, appearance, and compliance with safety and regulatory standards.
- Oversee inventory, equipment, and departmental organization, ensuring resources are maintained and functional.
- Foster collaboration with other departments and address resident feedback promptly.
- Implement quality assurance, safety, and loss prevention programs, coordinating projects and emergency preparedness initiatives.
Benefits
- Medical/Dental/Vision Insurance
- Onsite Pharmacy Available
- Convenience Store Located Onsite
- Paid Time Off + Six Paid Holidays
- Employee Assistance Program (EAP)
- Employer Paid - Basic Life & AD&D Insurance
- Employer Paid - Short-term and Long-term Insurance
- 403(b) Retirement Savings Plan w/ Employer Contribution
- College Tuition Reimbursement
- Employer Paid - Certification Training
- Legal Resources & Identity Protection Plan
- Benefit offerings vary according to employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
