Manager of Engagement - Discovery Center Museum

About the position

The Manager of Engagement ensures that each visitor has a dynamic, immersive, fun experience that reflects the mission of Discovery Center Museum. This position requires a friendly, welcoming individual who enjoys engaging with children and families in a customer-facing environment. The Manager of Engagement supervises Discovery Guide staff; ensures and supports sufficient staffing coverage in exhibit spaces and at the front desk; supports day-to-day operations and special events. This position carries out cash-handling policies; acts as a day-of liaison for field trips and facility rentals; and ensures museum standards for cleanliness. Regular schedule is Tuesday - Saturday with occasional evenings.

Responsibilities

• Manages Discovery Guides and daily museum floor operations.
• Supervises Discovery Guide staff and oversees training of new Discovery Guides.
• Provides ongoing coaching to Discovery Guides and leads monthly Discovery Guide staff meeting.
• Manages daily exhibit floor staffing and scheduling ensuring all exhibit spaces are adequately staffed.
• Responds to incidents and files incident reports for First Aid and visitor concerns.
• Coordinates staff response for emergency situations.
• Supervises exhibit opening and closing procedures.
• Collect visitor feedback to improve museum offerings.
• Works with the Exhibit department on exhibit maintenance, exhibit supplies, and training of museum staff in procedures.
• Works with the Director of Facilities & Operations on museum inventory and purchasing.
• Monitors inventory levels and reorder supplies as needed, and conduct regular inventory audits.
• Other duties as assigned.

Requirements

• Bachelor's degree in a relevant field and/or at least three years of experience in a role that required a high degree of self-motivation, collaboration, organization, flexibility, and managerial experience.
• Exceptional customer service skills and commitment to providing superior visitor experience.
• Proficient in Google Workspace and Microsoft programs, scheduling, data management.
• Strong organizational and multitasking skills.
• Exceptional communication and interpersonal abilities.
• Able to work in a fast-paced, active environment with the ability to adapt to change.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Holidays