Manager of Endpoint Services

Fenix24

1d • Remote

About The Position

The Manager of Endpoint Services is responsible for leading and developing a team of Endpoint Engineers who deliver security-focused endpoint protection services to clients. This externally posted role highlights our commitment to operational excellence, superior service delivery, and the ongoing enhancement of endpoint security services.

Requirements

• Bachelor’s degree in information technology, cybersecurity, or a related field (or equivalent experience)
• Hands-on leadership experience in supporting day-to-day operations, technical escalations, and team coordination
• The ability to guide, coach, and develop technical staff while maintaining high performance and accountability
• Certifications in Microsoft, Apple, or related endpoint/security platforms
• Experience working within MSP/MSSP or high-regulation industries such as legal, finance, or healthcare
• Experience in large-scale service delivery

Nice To Haves

• Extensive experience with endpoint security operations and modern endpoint protection tools
• Proven leadership experience managing technical engineering teams
• Strong written and verbal communication skills that are suitable for both technical and executive audiences
• Ability to manage competing priorities and complex service delivery requirements
• Hands-on experience with tools such as CrowdStrike, Trellix, eSentire, Absolute, Windows Defender, BeyondTrust, Sevco, or N-able
• Strong understanding of Infosec principles and managed services best practices
• 7-to-10 years of relevant experience, including 3+ years in a leadership or management role

Responsibilities

• Lead, mentor, and support a team of Endpoint Engineers to ensure high performance and professional growth
• Oversee daily operations and service delivery for endpoint protection platforms across multiple client environments
• Implement and maintain standard processes, technical documentation, and best practices
• Manage client escalations, ensuring timely and clear communication
• Collaborate with cross-functional teams to align endpoint services with broader security and business objectives
• Monitor operational metrics and drive continuous improvements in service quality and efficiency
• Support major incident response efforts by coordinating engineering activities and providing technical oversight
• Participate in an on-call rotation

Benefits

• Internal and external learning & development opportunities, including career advancement
• Competitive compensation & benefits including:
• Private health insurance
• Mental health and wellness programs
• Company-matched pension scheme
• Life insurance and income protection insurance
• Monthly fitness/gym membership allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager