Manager of Digital Project & Program Management, Data (Austin, San Antonio or Dallas)

HEB•Austin, TX

About The Position

H-E-B is a leading innovator in technology, and recently we’ve been investing in our customers’ digital experience. Our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions, using the best available technologies to deliver modern engagement, reliability, and scalability to meet customer needs. The Manager of Digital Project & Program Management, Data manages professional individual contributors and / or supervisors who exercise latitude and independence. Often leads one or more departments / teams. As a Manager of Digital Project & Program Management, Data you’ll lead a team of Analyst / Project / Program Managers who drive the technology project lifecycle to make our digital tools work, whether they are for Customers in our Stores or in workplaces across the Company. Responsible for hiring, firing, and performance / pay reviews. Makes decisions based on business objectives and allocated resources. Establishes operational objectives and work plans and delegates assignments to the team. Involved in modifying and executing company policies that affect immediate operations and may also have company-wide impact. Supports the function’s (Digital) business strategy by implementing new standards and products, processes, and mid-term business plans. Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE… skills to negotiate while nurturing relationships? HEAD FOR BUSINESS… rigorous logic and methods to solve difficult problems? PASSION FOR RESULTS… drive to cultivate an intimate understanding of customer needs? We are looking for: 5+ years of related experience; experience in data program management leadership What is the work? Manages activities of two or more sections or departments. Exercises supervision in terms of costs, methods, and staffing. Leads team / department and undertakes coaching and mentoring responsibilities. A portion of time may be spent performing individual tasks related to the department / team or function. Impact: Assignments are objective oriented. Work is reviewed in terms of meeting departmental objectives and timelines. Failure to achieve objectives will have short term impact on cost and on department / team success with potential impact on the department. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Assures adherence to budgets and establishes schedules, work plans, and performance requirements. Looks beyond existing methodologies to resolve complex issues often cross-functional in nature or with significant impact to the business. Interacts daily with direct reports, peer leaders, and senior leaders effectively communicating and presenting results and recommendations within their department. Management: Hires / maintains staffing / fires/ promotes / demotes / transfers / disciplines / approves raises; manages / develops / trains teams to achieve department goals; develops / delegates tasks to complete projects; manages communications with stakeholders. Leads / coaches / provides effective feedback; provides day-to-day technical / functional leadership; communicates connection between Partners and impact to operational objectives. Identifies / drives changes in alignment with business and data strategies. Provides leadership and expertise; participates in cross-functional initiatives; ensures Partners maintain sufficient knowledge; identifies training needs. Manages activities that drive digital project / program development and delivery at the team / department level, and across departments; serves as dedicated owner of a set of related programs, typically strategically or thematically related. Explores / validates / executes with no pre-defined solutions; makes independent decisions in ambiguous and complex areas based on analysis, experience, and judgment. Collaborates cross-functionally to understand / document business needs in an end-to-end manner. Collaborates with business customers, Program Managers, Design & Engineering Partners to drive technology project lifecycle (conception, user research, design and prototyping, development, pilot, launch, measurement, iteration) Flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues. Manages large and complex budgets aligned to delivering business outcomes. Direct experience managing people focused on data platforms and solutions. What is your background? Bachelor / Masters’ degree in a relevant field of education and / or work experience leading successful projects and coaching / mentoring others in functional area. Completion of H-E-B Leadership programs where applicable (i.e., SORL) 5+ years of experience in program management supporting data, data platforms, data insights and information technology in the retail sector. Execution of multi-year data or technology programs Experience in leadership/ management Do you have what it takes to be an H-E-B Manager of Digital Project & Program Management? Senior management defines / reviews manager objectives to determine success of operation. Has latitude to make decisions in achievement of defined goals. Erroneous decisions will result in critical delay(s) in schedules and / or Department / team operations which may jeopardize overall business activities. Broad knowledge of the field with proven leadership skills Strong working knowledge of voice of the customer techniques and project management tools Advanced verbal / written communication and presentation skills Strong leadership skills Strong Excel, SQL, and analytical skills Familiarity with engineering and data technologies and practices Ability to execute work in any major methodological framework. Strong negotiating and interpersonal skills Decision-making skills Ability to leverage data to tell a meaningful story. Ability to break down complex problems into components and reassemble them to improve efficiency and effectiveness. Can you… Work collaboratively in a fast-paced, deadline-driven environment. Work extended hours. Work informally through influence to drive success. 11-2024

Requirements

5+ years of related experience; experience in data program management leadership
Bachelor / Masters’ degree in a relevant field of education and / or work experience leading successful projects and coaching / mentoring others in functional area. Completion of H-E-B Leadership programs where applicable (i.e., SORL)
5+ years of experience in program management supporting data, data platforms, data insights and information technology in the retail sector.
Execution of multi-year data or technology programs
Experience in leadership/ management
Broad knowledge of the field with proven leadership skills
Strong working knowledge of voice of the customer techniques and project management tools
Advanced verbal / written communication and presentation skills
Strong leadership skills
Strong Excel, SQL, and analytical skills
Familiarity with engineering and data technologies and practices
Ability to execute work in any major methodological framework.
Strong negotiating and interpersonal skills
Decision-making skills
Ability to leverage data to tell a meaningful story.
Ability to break down complex problems into components and reassemble them to improve efficiency and effectiveness.
Work collaboratively in a fast-paced, deadline-driven environment.
Work extended hours.
Work informally through influence to drive success.

Responsibilities

Manages activities of two or more sections or departments.
Exercises supervision in terms of costs, methods, and staffing.
Leads team / department and undertakes coaching and mentoring responsibilities.
A portion of time may be spent performing individual tasks related to the department / team or function.
Hires / maintains staffing / fires/ promotes / demotes / transfers / disciplines / approves raises; manages / develops / trains teams to achieve department goals; develops / delegates tasks to complete projects; manages communications with stakeholders.
Leads / coaches / provides effective feedback; provides day-to-day technical / functional leadership; communicates connection between Partners and impact to operational objectives.
Identifies / drives changes in alignment with business and data strategies.
Provides leadership and expertise; participates in cross-functional initiatives; ensures Partners maintain sufficient knowledge; identifies training needs.
Manages activities that drive digital project / program development and delivery at the team / department level, and across departments; serves as dedicated owner of a set of related programs, typically strategically or thematically related.
Explores / validates / executes with no pre-defined solutions; makes independent decisions in ambiguous and complex areas based on analysis, experience, and judgment.
Collaborates cross-functionally to understand / document business needs in an end-to-end manner.
Collaborates with business customers, Program Managers, Design & Engineering Partners to drive technology project lifecycle (conception, user research, design and prototyping, development, pilot, launch, measurement, iteration)
Flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues.
Manages large and complex budgets aligned to delivering business outcomes.
Direct experience managing people focused on data platforms and solutions.