Manager of Data Operations

Xylem • Charlotte, NC

61d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role: The Manager, Data Support and Operations leads a team responsible for maintaining, supporting, and optimizing Xylem’s enterprise data systems. This role ensures data availability, system performance, and effective incident response while driving continuous improvement across data support processes. The manager collaborates cross-functionally with IT, data engineering, and business stakeholders to ensure data reliability, compliance, and end-user satisfaction.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Data Science, Data Analytics, or related field.
• 5–8 years of experience in data operations, support, or technical leadership roles.
• Proficient in BI and data integration tools such as Power BI, Tableau, SSIS, and Azure Data Factory.
• Skilled with SQL/NoSQL databases, ETL workflows, and modern data warehouse technologies (e.g., Databricks, SAP BW/DW).
• Experience with cloud data platforms including AWS, Azure, or Google Cloud.
• Strong understanding of data governance, privacy regulations (GDPR, CCPA), and security best practices.
• Proven ability to manage incident response (P1–P3), SLAs, and stakeholder communications.
• Hands-on experience with system monitoring tools (Datadog, Splunk, Nagios) and ITIL-based support frameworks.
• Excellent communication, troubleshooting, and leadership skills with a proactive, customer-focused approach.

Nice To Haves

• Professional certifications such as CDMP, DGSP, ITIL, or cloud credentials (AWS or Azure).
• Experience with automation or scripting (Python, Bash) to improve data support efficiency.
• Familiarity with ITIL service management frameworks and best practices.
• Proven success leading cross-functional teams on data support or optimization projects.
• Strong focus on continuous improvement, innovation, and proactive problem prevention.

Responsibilities

• Lead and develop a team of data support professionals providing technical support across Xylem’s enterprise data and analytics systems.
• Manage incident response and service requests, ensuring timely resolution of P1–P3 issues and adherence to SLAs.
• Oversee data system maintenance, monitoring, and performance optimization to ensure uptime, data quality, and reliability.
• Partner with IT, data engineering, and business stakeholders to align infrastructure, security, and governance standards.
• Maintain user access controls, documentation, and training materials that promote data integrity and user enablement.
• Drive process automation and continuous improvement initiatives to enhance efficiency and prevent recurring issues.
• Foster a culture of accountability, growth, and collaboration through coaching, mentorship, and team development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees