Manager of Customer Success

EVOLUTION WELL SERVICES OPERATING L•The Woodlands, TX

8d•Hybrid

About The Position

As Manager of Customer Success, you will use your technical knowledge and commercial experience along with your interpersonal skills to lead a high-performing team of Customer Success Engineers (CSEs) and drive strategic value across our partner network, identifying opportunities for expanding customer engagement and influencing future service offerings based on emerging needs. In summary, you will play a critical role in elevating customer engagement, ensuring success of strategic projects, leading proactive partner engagements, and ensuring overall partnership success customers’ long-term goals

Requirements

Must be legally authorized to work in the United States without the need for sponsorship.
Must be at least 18 years of age or older.
Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
Bachelor of Science in Engineering, or equivalent technical field required. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
10+ years of hydraulic fracturing experience, preferably with electric and/or turbine activities
Prior business development experience, in-house experience, and/or leadership training
Strong interpersonal communication, desire to build and maintain relationships
Ownership of the communication between EVO and respective partner(s)
Proficient use of Microsoft Office, digital tools, apps, and other advanced software, including but not limited to effective competency and communication via Microsoft Teams
Desire and ability to innovate, both internally and in our partnerships
Lead collaboratively with influence to accomplish key initiatives
Self-motivated and ability to work independently
Ability to effectively multitask and pay attention to detail
Strong verbal and written communication skills

Nice To Haves

Demonstrated exceptional interdepartmental problem solving and communication.
Proven ability to create, develop, and lead relationships between EVO and its partners.
Lead successful initiatives that lead to Consistent, Best-in-Class Organizational & Operational Excellence (CBOE).
Demonstrate the consistent ability to collaborate and influence internally/externally to elevate EVO’s reputation as an electric frac service provider to best-in-class.
Quantifiable contributions to customer retention, revenue growth, or operational efficiency that directly support company goals.
Strong understanding of economic drivers and the ability to guide business cases, pricing.
Ability to present strategic insights to senior leadership and influence customer engagement strategies or internal roadmaps.

Responsibilities

Lead, coach, and mentor a team of Customer Success Engineers, fostering professional growth and operational excellence.
Establish and track team KPIs and performance metrics that align with company goals.
Promote a culture of accountability, collaboration, and continuous improvement.
Oversee strategic alignment across customer accounts, ensuring that CSEs are proactively driving partner objectives and value delivery.
Serve as an escalation point for key accounts, helping resolve challenges and maximize customer satisfaction.
Support CSEs in managing commercial engagements, pricing discussions, and strategic initiatives with senior customer stakeholders.
Act as the liaison between the CSE team and internal departments (e.g., Engineering, Operations, Digital Technology, and Supply Chain).
Champion the Voice of the Customer (VoC) internally, helping shape product roadmaps, service enhancements, and operational priorities.
Review economic analyses and business cases to ensure clear articulation of value creation and ROI capture for the organization.
Drive the implementation of tools, systems, and best practices that streamline economic analysis and improve accuracy
Design and execute customer success strategies that improve retention, customer health, and overall account growth.
Ensure all customers receive consistent, best-in-class support tailored to their strategic goals (e.g., emissions reduction, efficiency, digitization).
Perform other duties as assigned to assist with successful operations and business continuity.