Manager of Customer Project Management - Remote

CentralSquare Technologies

1d•Remote

About The Position

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity This role will be responsible for the overall planning, directing, and coordination of project activities and resources for our Public Safety clients, alongside leading the Project Management team. This role may involve the implementation of a combination of software, hardware, and services within the organization. This role is responsible for the successful on-time completion of projects and for managing interactions between different internal departments, as well as clients and vendors. The work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction. As such, this role is responsible for the strategic planning, performance management, decision-making, and driving team motivation and accountability.

Responsibilities

Guides the team to achieve organizational goals by setting a clear vision, fostering a positive culture, and mentoring employees to reach their full potential.
Initiates, plans, executes, controls, and closes projects.
Assembles the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure the timely completion of the project.
Manages project scope, including project deliverables, timelines, client responsibilities, and expectations.
Forecasts, tracks, and manages projects toward the achievement of the progress and revenue targets.
Uses requirement-gathering techniques to record detailed customer requirements, enhancements, or feature requests in order to establish project deliverables.
Creates and maintains detailed work plans and documentation for project implementation.
Communicates and reviews work assignments with the team.
Manages day-to-day project activities.
Establishes timelines for each phase of implementation (e.g. kickoff, BPR, configuration, conversion, system review, training and go live).
Implements the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.
Consistently exercises effective communication and follow through and acts as the client’s single point of contact during the project implementation.
Obtains sign-off on the completion of major project milestones.
Prepares regular status reports and facilitates status meetings with CentralSquare team and customers.
Encourages creation of lessons learned document during the execution of project work.
Follows up with team members to proactively avoid repeat problems for future implementations.
Conducts customer visits during project implementation.
Creates weekly financial milestones, monthly forecasting for revenue recognition, and end-of-month project percent complete.
Leads the development and implementation of standard project management processes and best practices.
Consistently demonstrates accurate forecasts of revenue for projects.
Works independently and in a team environment and shares knowledge with others.
Displays good communication skills with a customer service focus.
Comfortably and effectively present to audiences of various sizes.
Performs all other duties as assigned.