Manager of Collections

Snap! Finance • West Valley City, UT

77d

About The Position

The Analytics Manager leads data-driven strategies to optimize recovery, reduce delinquency, and improve portfolio performance. This role partners with Risk, Finance, and Customer Experience to design segmentation models, streamline workflows, and ensure compliance with all regulatory standards. The ideal candidate blends analytical expertise with operational leadership to drive efficient, customer-focused collections outcomes.

Requirements

• Bachelor's degree in Business, Finance, Analytics, or related field (Master's degree a plus).
• 5-7+ years of experience in collections management, preferably in financial services, fintech, or consumer credit.
• Strong background in analytics: SQL, Python, R, or advanced Excel; experience with BI tools (Tableau, Power BI, Looker) preferred.
• Proven ability to analyze large data sets, translate insights into actionable strategies, and communicate results to senior leadership.
• Demonstrated success in leading and developing teams.
• Knowledge of collections compliance regulations and risk management practices.

Responsibilities

• Oversee assigned collections portfolio, ensuring timely and effective recovery of delinquent accounts.
• Monitor delinquency trends, customer payment behaviors, and collections effectiveness to identify risks and opportunities.
• Design segmentation models and treatment plans tailored to customer risk profiles.
• Partner with Risk, Finance, and Customer Experience to refine strategies that balance recovery with customer care.
• Manage workflows and system configurations to optimize efficiency and compliance.
• Develop and implement data driven collections strategies to optimize collections, reduce defaults and improve portfolio performance.
• Build, maintain, and distribute collections dashboards and scorecards.
• Analyze large data sets to uncover patterns in delinquency, roll rates, cure rates, and recovery performance.
• Develop forecasts and models to support portfolio risk management and collections capacity planning.
• Provide actionable insights and recommendations to leadership based on data analysis.
• Ensure compliance with federal, state, and internal regulatory requirements (FDCPA, UDAAP, etc.).
• Document, monitor, and improve collections processes to strengthen efficiency and scalability.
• Partner with technology teams to implement system enhancements and automation solutions.

Benefits

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match for US
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Access to mental health and wellness resources
• Company-paid volunteer time to do good in your community
• Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees