Manager of Classroom Technology and Media Services

Muhlenberg College

108d

About The Position

Manager of Media Services and classroom technology is responsible for the planning, implementation, maintenance, and end-user support of audio/visual and instructional technology systems across classrooms, lecture halls, conference rooms, and event spaces within the College. This role is integral to delivering a high-quality teaching and learning experience, enabling hybrid and in-person instruction, video conferencing, and live events. This position collaborates with faculty, staff, facilities, and external vendors to ensure all A/V systems meet academic and operational needs. This manager will also oversee a staff of students who will assist in the day-to-day operations of this office. As a member of the unified Instructional Technology and Media Services team, the Manager plays a critical role in maintaining strong communication across all OIT units. Responsibilities also include updating relevant documentation, facilitating cross-training for the HelpDesk and other teams, and supervising the Media Services student staff. Additionally, this position leads the planning and execution of live event streaming for key institutional events such as Commencement and Honors Convocation.

Requirements

• Bachelor's degree in related technical field plus 3-5 years of direct AV systems support experience required.
• Experience with A/V control systems (e.g., Extron, Crestron, and AMX). Extron Preferred.
• Demonstrated success in a customer-service oriented environment required.
• Strong technical aptitude and working knowledge of audio/visual equipment and electronics required.
• Advanced knowledge of A/V control systems and networking standards as they pertain to A/V systems required.
• Knowledge of video production-including, shooting video, editing, and authoring various media formats required.
• Must be a detail-oriented individual with effective communication skills.
• Physical requirements include the ability to lift and move moderately heavy equipment and climb ladders.
• Industry certifications preferable (CTS, CTS-D, CTS-I).
• Demonstrated commitment to fostering an inclusive academic and professional environment.

Responsibilities

• Manage Campus AV Technology (Infrastructure)
• Lead systems design and implantation: design, install, and perform maintenance of AV systems across classrooms, meeting rooms, and event spaces.
• Ensure alignment with the College’s strategic and academic technology goals while maintaining AV technology standards campus-wide.
• Serve as the key Audio/Visual technology advisor to various constituents on campus.
• Collaborate with campus stakeholders and vendors to identify technology needs and promote the seamless integration of solutions that enhance teaching, learning, and campus operations.
• Engage with faculty, staff, and students to support the effective use of technology in teaching, learning, and research.
• Support both in-person and virtual learning environments through training and documentation.
• Stay current with emerging instructional technology trends and evaluate solutions for campus use.
• Manage the Media Services team in supporting AV setup, delivery, and technical assistance for campus events.
• Prioritize and ensure timely fulfillment of media service requests.

Benefits

• Generous paid time off, including 22 vacation days per year and an extended winter break between Christmas Eve and New Year’s Day.
• Comprehensive medical, dental, and vision coverage.
• Paid parental leave.
• Tuition opportunities at the undergraduate and graduate level.
• College fitness center membership.
• Qualifying employer under the federal government’s Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree