Manager of Billing

Haynes and Boone, LLP

2d•Hybrid

About The Position

At Haynes and Boone, our people are the driving force behind our success. Because we value the role every individual plays in how we deliver exceptional legal services, we hire people who will contribute to our professional reputation, enhance client relationships and share in our success. This exempt position is responsible for providing supervision, coaching and mentoring to the Senior Billing Coordinators and Billing Coordinators. This individual will assist with the development and maintenance of billing processes and standards to ensure overall billing quality. The manager will review engagement documentation to ensure billing compliance and assist with system change control activities that may be necessary to support the engagement. This position will also support monthly proforma processing and client matter rate and discount maintenance. This individual will interface with billing attorneys, staff, and the firm’s clients in multiple practice areas within our Haynes and Boone offices across the globe while maintaining confidentiality of client and firm matters.

Requirements

Five to ten years of relevant billing experience and three years of supervision experience are preferred.
The Billing Manager must have proficient knowledge in Microsoft Excel and other Microsoft Office applications.
A solid understanding of the billing processes in the professional services industry (ideally within a law firm environment) is required.
A broad range of technical ability, with a demonstrated aptitude and willingness to learn new software/applications is needed for this position
The Billing Manager must have superior attention to detail, time management and organizational skills.
Additionally, the ideal candidate must possess superior analytical skills and be able to effectively multi-task and prioritize work to meet aggressive deadlines.
The individual must possess strong client focus, as well as strong written and verbal communication skills.
The ability to work with many different types of personalities at all levels of organization is a must.
This individual must have the ability to answer questions while maintaining confidentiality.
A sense of “urgency” is of an utmost importance.
Must be flexible and able to adapt to change quickly.
Must have a desire to train, coach and mentor staff from entry level up to Senior Billing Coordinator.
A bachelor’s degree in accounting or related field or equivalent experience is required.

Responsibilities

Oversee a broad scope of practices including those with more technically complicated billing procedures.
Monitor billing integrations including soft cost loads and address issues as needed.
Oversee and support month-end billing processes including the proforma run and distribution.
Monitor billing coordinator workloads and activity, review and approve employee time in Workday, and document and perform annual employee appraisals.
Ensure team and firm billing policies, procedures, and timelines are followed and recommend improvements to same.
Oversee and manage response to client accruals/charge estimates, budgets requests, and other client-specific reporting requests.
Mentor the Billing Supervisors and conduct training sessions with new hires, attorneys, and secretaries in group settings, as well as on an individual basis.
Work with the firm’s Business Development and Pricing teams in reviewing and responding to RFPs.
Review, assess, and ensure compliance with Outside Counsel Policies and Procedures.
Assist with system change control items that impact the billing team including documenting functional requirements and performing user acceptance testing.
Communicate professionally and courteously with clients, attorneys, paralegals, and other staff.
Monitor and respond to email received in the billing group team mailbox.
Manage and monitor the billing group calendar and Smartsheets.
Enter and maintain client and matter special rating and discounting in Elite 3E.
Review and ensure client electronic billing setups and on-going maintenance are completed timely and accurately.
Monitor ebilling rejections, disputes, and short pays to ensure timely response and resolution.
Monitor new client matter intake to ensure Billing team members are reviewing and approving/returning forms timely.
Liaison to IT and vendors for testing and implementing any template or system changes.
Provide backup support to the Senior Manager of Billing.
Assist with special projects as needed.
Perform other related duties as needed or assigned.