Manager of Admitting and Registration

Santa Clara Valley Medical Center • San Jose, CA

381d • $138,212 - $168,012

About The Position

The Manager of Admitting and Registration at the County of Santa Clara is responsible for overseeing the staff involved in patient admissions to various services, including the emergency room and inpatient divisions. This role involves managing the Treatment Authorization Unit, ensuring compliance with regulations, and coordinating with clinical staff to secure financial accounts for billing and collections. The position requires strong leadership skills to guide, evaluate, and train subordinate staff while developing departmental goals and budgets.

Requirements

• Bachelor's degree in healthcare administration or related field.
• Three years of administrative, managerial, or supervisory experience in an admitting, emergency, or patient accounting department.
• Knowledge of hospital organization and operations.
• Understanding of principles of change management and management practices.
• Familiarity with registration systems and billing procedures.
• Ability to interpret complex state and federal regulations.

Nice To Haves

• Experience in project management.
• Knowledge of private and third-party insurance authorization procedures.
• Skills in negotiation and persuasion.

Responsibilities

• Manage the staff involved in the registration of patients in the emergency room and inpatient admissions.
• Direct the Treatment Authorization Unit and its related functions.
• Provide leadership to ensure the success of SCVH&HS's mission and values.
• Guide, evaluate, train, hire, and terminate subordinate supervisory staff.
• Facilitate and participate in meetings, projects, and program development.
• Assist customers in resolving concerns related to admissions.
• Develop and monitor budgets for areas of responsibility.
• Prepare departmental and unit annual goals and objectives with subordinate involvement.
• Handle calls from staff and administration regarding admitting policies and procedures.
• Ensure compliance with all relevant mandates and regulations.
• Work with clinical staff to ensure adherence to admitting policies.
• Formulate and implement policies and procedures for the department.
• Conduct analytical studies and prepare reports on department status and needs.
• Identify problems and collaborate with divisional representatives for solutions.
• Analyze staffing patterns to manage peak workloads effectively.
• Resolve complex problems and accounts related to admissions.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Hospitals
• Education Level: High school or GED