Manager of Account Growth and Renewals

B2Gnow • Phoenix, AZ

10h • $150,000 - $200,000 • Remote

About The Position

Are you a strategic leader with a passion for helping customers succeed while driving business growth? B2Gnow is looking for a Manager of Account Growth and Renewals to lead our high-performing teams focused on revenue expansion and retention across existing accounts. In this role, you’ll guide teams responsible for renewals, price adjustments, capacity growth, and product add-ons. You’ll set ambitious goals, coach your team to exceed targets, and collaborate cross-functionally with Customer Success, Sales, Product, and Finance to optimize account expansion and retention strategies. Remote Position OTE $150,000-$200,000

Requirements

• Proven track record in sales, account management, customer success, or related roles
• Strong experience with complex and regulated businesses
• Excellent written and verbal communication skills with exceptional follow-up
• Familiarity with sales flows, account management, and Salesforce
• Ability to build rapport with both employees and customers
• High intellectual curiosity and a growth mindset
• Experience managing direct reports
• Background supporting customers at a SaaS company or industry-related organization
• Bachelor’s degree or 5+ years of related experience

Responsibilities

• Lead the Renewals and Account Growth teams to drive revenue expansion, retention, and account optimization
• Guide the team on renewals, price increases, capacity growth, and product add-ons
• Set team goals, define KPIs, track performance, and coach members to exceed targets
• Oversee account growth strategies, including outbound campaigns, customer engagement initiatives, and expansion efforts
• Maintain healthy pipelines and identify upsell/cross-sell opportunities throughout the customer lifecycle
• Provide strategic direction and coaching for high-quality product demos, email campaigns, and content initiatives
• Collaborate with Customer Success, Sales, Product, and Marketing to align team activities with organizational goals
• Mentor the team on managing strategic customer engagements, business reviews, and renewals
• Foster a culture of knowledge sharing, documentation, and continuous improvement
• Ensure accurate tracking of customer interactions, pipeline activity, and reporting
• Represent B2Gnow at customer events and conferences, traveling as needed (20–40%)

Benefits

• Comprehensive coverage from Day One: Medical, dental, and vision insurance start on your first day
• Choice and flexibility: Choose from 11 nationwide UnitedHealthcare plans, including one 100% employer-paid plan for employee-only coverage
• Affordable dental & vision options
• 401(k) retirement savings: 100% employer match up to 4% of pre-tax salary contributions, with immediate vesting after three months
• Income protection: Employer-paid short- and long-term disability coverage
• Generous time off: 20 days of PTO, 14 paid holidays, and Summer Fridays to support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees