Manager, Ocean Export

DSV • Arlington Heights, IL

7d • $78,000 - $117,500

About The Position

The Ocean Export Manager oversees the export process for ocean cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to ensure a high level of service and customer satisfaction.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
• 5 years of experience in freight forwarding, logistics, or a related field is preferred.
• Prior experience in ocean exports and supervisory roles is highly desirable.
• Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.
• Excellent leadership and communication skills to manage and motivate a team.
• In-depth knowledge of logistics, supply chain management, and ocean freight principles.
• Fluency in English is required.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with logistics and ocean cargo management systems.

Nice To Haves

• Familiarity with ocean freight regulations, customs requirements, and export controls.
• Knowledge of shipping routes and schedules.

Responsibilities

• Oversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines.
• Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery.
• Build and maintain relationships with customers, vendors, and third-party service providers.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and export controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and areas for improvement.
• Supervise a team of ocean export coordinators and support staff.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees