Manager, NQ Operations, Newport

Ascensus•Lake Mary, FL

10d

About The Position

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans , insurance and consulting services . Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive. Job Summary: Implements and monitors organizational processes while working to improve quality, productivity, efficiency and service experience for internal and external business partners. Provides input on policy and strategic decisions as well as the development of policies and procedures. Assists with recruiting, coaching, and promotes a culture that encourages growth and performance.

Requirements

Bachelor’s degree in a business related field or industry experience, or a combination of education
3-5 years’ experience working in a related position in the retirement services sector
Strong MS Office skills to include Excel

Nice To Haves

Prior experience with McCamish recordkeeping system a plus
Familiarity with trading and cash reconciliation concepts
Project Management experience with exposure to Agile development methodology

Responsibilities

Monitors execution of operational processes
Coordinates amongst teams/locations to foster exchange of ideas and provide cross-team learning opportunities
Develops, implements and reviews operational policies and procedures with a focus on risk mitigation, automation and service quality
Supports communication between employees and the management team
Resolves internal escalations and raises awareness with senior leaders
Facilitates change management and business initiatives within the team
Leads departmental projects, participating in short and long term departmental planning initiatives where required
Researches errors and makes recommendations for corrections
Prepares/delivers reporting to senior leaders
Manages multiple tasks effectively by balancing high productivity with excellent service quality
Works in a fast-paced, dynamic environment with a high degree of urgency and accuracy
Builds consensus and relationships among managers, partners and employees
Regular, reliable and punctual attendance.
Manages and develops a high performing team through implementation of effective recruitment, training/cross training, performance management, mentoring, motivation and coaching.
Leads and engages employees in a positive and professional manner where inclusion and diversity of thought are leveraged for innovation and continuous improvement.
Works with employee to set and execute employee SMART goals/objectives.
Manages direct reports according to Newport policy
Maintains safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations