Manager, New Business & Client Implementation

ePromos-posted about 1 month ago
$80,000 - $100,000/Yr
Full-time • Manager
Remote • St. Cloud, MN
101-250 employees
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The Manager, New Business & Client Implementation will lead the onboarding and implementation of new enterprise clients, with a specific focus on conducting need-based analysis, scoping solutions, and launching scalable ecommerce webstore platforms. This role ensures a seamless transition from business development to active operations (BAU) by aligning cross-functional teams, optimizing processes, and delivering exceptional client experiences from contract to go-live. Acting as the bridge between Sales, Operations, Technology, and Finance, this role ensures a seamless, high-quality implementation experience that sets the foundation for long-term client success.

  • Partner with Business Development to understand client needs and expectations and define the scope of solutions we will be implementing prior to contract execution.
  • Lead and oversee the full lifecycle of new client program onboarding from business development through successful site launch to ensure a successful operational launch.
  • Design and implement best-in-class onboarding frameworks and project management standards that support rapid scaling and consistent delivery quality.
  • Coordinate all internal teams including Merchandising, Creative, Technology, Operations, and Customer Service to ensure deliverables are met on time and align with client objectives.
  • Serve as the primary point of contact for executive-level client stakeholders throughout the implementation process, providing clear communication and milestone updates during the implementation process.
  • Partner with Business Development and Executive Leadership to support governing agreement process (MSA, SOW’s) and ensure alignment with operational capabilities.
  • Develop and maintain onboarding frameworks, training materials, and process documentation to ensure seamless transition to BAU.
  • Identify process improvements and automation opportunities to increase efficiency and reduce time-to-launch.
  • Track implementation KPIs, monitor client satisfaction, and drive continuous improvement initiatives based on feedback and analytics.
  • Ensure compliance with data security, regulatory, and platform governance standards.
  • Collaborate with Technology and Operations to ensure systems, integrations (e.g., eCommerce platforms, Coupa, ERPs), and workflows are properly configured to support the client program.
  • Proven experience managing large-scale-commerce implementations, punchout and/or catalog launches.
  • Exceptional project management, organizational, communication, and stakeholder management skills.
  • Demonstrated ability to lead cross-functional teams in a fast-paced, client-facing environment.
  • Proficiency in the Jira project management tool and NetSuite CRM systems.
  • Bachelor’s degree in business, Marketing, Technology, or a related field.
  • 4+ years of experience in client implementation or onboarding roles, with at least 2 years in a leadership capacity.
  • Experience in B2B or B2C commerce operations, supply chain, or digital retail environments.
  • Certification in project management (PMP, PMP-ACP, or equivalent).
  • Competitive Compensation Package
  • Medical, Dental, Vision, Life and Ancillary product options
  • HSA and FSA
  • Traditional and Roth 401(k) with employer matching contributions
  • Paid Time Off with Holidays
  • An engaging work life with life balance
  • Growth opportunities
  • 100% remote workforce
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