Manager - Network Services

AT&T•Middletown, CT

1d•$96,000 - $144,000•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. As a Manager-Network Services, you will be responsible for overseeing and optimizing the planning, deployment, maintenance, and performance of network infrastructure, directing and developing teams to ensure seamless connectivity, compliance with company and regulatory policies, and the efficient operation and support of a broad range of services, including wireless, wireline, VOIP, video, and data. An experienced professional manages the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically, it leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.

Requirements

3+ years of related experience
Valid driver’s license

Nice To Haves

Bachelor’s degree (BS/BA) preferred

Responsibilities

Team Leadership and Development: Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances.
Project and Operational Management: Oversee network projects and daily operations, ensuring timely task completion, coordinating with departments, maintaining service levels, and managing costs and workloads.
Compliance and Performance: Ensure adherence to industry standards, regulatory requirements, and company policies, monitor performance metrics, increase productivity, manage budgets, and report operational issues to senior management.
Risk Management and Problem Resolution: Identify and mitigate potential risks, manage escalations for high-severity network issues, resolve complex problems during outages, and handle customer complaints.
Stakeholder Coordination and Strategic Initiatives: Coordinate with cross-functional teams and stakeholders, execute market-level plans for service activation and reliability, collaborate on regional and national initiatives, and drive lead generation and product distribution.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone