Manager Network Infrastructure

Sony Playstation Network•Madison, WI

31d

About The Position

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. We are seeking a skilled and experienced Manager: Network Infrastructure & Studio Support to lead the team responsible for delivering robust, secure, and high-performance network services across our global portfolio of game development studios. This role manages a small, globally distributed team (4 - 5 engineers) supporting studios across North America, Europe and Asia Pacific. The successful candidate will ensure delivery of LAN infrastructure, secure remote access, and local connectivity to support development workflows. This position is primarily focused on oversight and coordination, with an expectation of strong technical acumen in networking, particularly across Palo Alto, Juniper, Meraki, and cloud connectivity platforms. While not a hands-on engineering role, the candidate must be capable of reviewing, challenging, and guiding technical decisions in collaboration with engineering staff and partners.

Requirements

5+ years of experience in enterprise network infrastructure, with 2+ years in a managerial or team leadership role
Demonstrable expertise in LAN technologies, network design, and operations
Experience with Palo Alto, Juniper, and Meraki platforms in a multi-site enterprise environment
Strong working knowledge of remote access technologies and cloud connectivity models
Proven ability to lead distributed teams and manage cross-regional operations
Experience working with internal stakeholders in high-demand environments
Strong communication and vendor management skills, including SLA oversight and contract performance management
Ability to travel internationally on a quarterly basis (US, UK, and EU)

Nice To Haves

Experience in the gaming or digital media industry, particularly in supporting development environments
Familiarity with SD-WAN, infrastructure-as-code or DevOps principles in network operations
Exposure to live operations or event-driven infrastructure management
ITIL Foundation or equivalent knowledge of IT service management best practices
Experience contributing to or managing 24/7 support models across time zones

Responsibilities

Lead and manage a global team responsible for network services supporting game development studios
Act as an escalation point for complex infrastructure issues, ensuring timely resolution and stakeholder communication
Oversee the delivery and ongoing health of LAN infrastructure, remote access platforms, and connectivity solutions across studio environments
Maintain close engagement with internal studio stakeholders, ensuring service delivery meets expectations while managing competing demands
Provide input into annual budgeting processes for studio infrastructure needs; support project-based planning and cost alignment
Collaborate with vendors and third-party service providers to ensure effective service delivery and contract performance
Support the development of a global, follow-the-sun support model for infrastructure operations
Contribute to network planning in support of live operations, studio expansions, and infrastructure upgrades
Ensure appropriate standards, policies, and procedures are followed in support of network reliability, performance, and security