Manager Network Infrastructure & Studio Support

PlayStation Global•Madison, WI

2d•Hybrid

About The Position

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. We are seeking a skilled and experienced Manager: Network Infrastructure & Studio Support to lead the team responsible for delivering robust, secure, and high-performance network services across our global portfolio of game development studios. Location: Hybrid – Primarily remote, with travel to studios in the US, UK, and EU Role Summary We’re looking for a Network Infrastructure Manager to lead a small distributed team focused on delivering secure, resilient, and high-performance network services to our game development studios. This role leads all aspects of engineers supporting studios across North America, Europe, and Asia Pacific. It blends operational oversight with technical depth to ensure LAN, remote access, and connectivity services meet the demanding needs of creative and live operations teams. While not a hands-on engineering role, you’ll bring the experience to review, question, and guide technical decisions, ensuring quality and stability across our infrastructure.

Requirements

5+ years of demonstrated ability in enterprise or studio network infrastructure, including 2+ years leading teams.
Expertise in LAN technologies, design, and operations.
Familiarity with Palo Alto, Juniper, and Meraki platforms in a multi-site enterprise setting.
Solid understanding of remote access and cloud connectivity solutions.
Demonstrable ability managing distributed teams and coordinating cross-regional operations.
Superb communication skills with both technical and non-technical partners.
Experience engaging with internal partners in demanding, fast-paced environments.
Willingness to travel internationally on a quarterly basis (US, UK, and EU).

Nice To Haves

Background in the gaming or digital media industry, particularly supporting creative or development environments.
Knowledge of SD-WAN, infrastructure-as-code, or DevOps principles in network operations.
Exposure to live operations or real-time production support.
Understanding of ITIL or other service management frameworks.
Experience supporting 24/7 or multi-time-zone operational teams.

Responsibilities

Lead and develop a globally distributed team supporting studio network infrastructure and services.
Act as a partner concern point for complex or high-impact issues, ensuring timely resolution and transparent communication.
Oversee delivery of LAN, remote access, and connectivity platforms that support both development and live operations.
Work closely with studio technology teams to align service delivery with production requirements and timelines.
Contribute to annual budgeting and planning discussions for studio network infrastructure.
Manage relationships with vendors and service providers, ensuring contract performance and service quality.
Support the evolution of a global, follow-the-sun operational model to enhance availability and responsiveness.
Champion standards and processes that reinforce reliability, performance, and security across all studio environments.