Manager, Multidisciplinary Clinic Operations - Mount Auburn Hospital

Mount Auburn Hospital • Cambridge, MA

4d • $75,000 - $115,000

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Beth Israel Lahey Health and Mount Auburn Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values, which can be reviewed here: Mission, Vision & Values | Mount Auburn Hospital. The Manager, Multidisciplinary Clinic Operations provides strategic and operational leadership for a hospital-based, multidisciplinary clinic offering coordinated ambulatory visits and minor procedures. The manager will oversee one clinic which serves as a shared access point for multiple specialties. The manager ensures clinical integration, patient-centered operations, regulatory compliance, and performance excellence.

Requirements

• Bachelor's degree required; Master's degree in Health Administration, Nursing, or related field preferred.
• A minimum of 5 years of management experience, with a preferred background in ambulatory or procedural clinic settings.
• Demonstrated strength in team management, cross-departmental coordination, and operational excellence.
• Knowledge of regulatory and compliance frameworks in hospital-based outpatient settings.
• Excellent interpersonal, strategic, and problem-solving skills.
• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
• Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment

Responsibilities

• Lead the planning, launch, and ongoing management of the clinic, including space activation and service line integration.
• Oversee clinical and administrative operations across specialties, in partnership with physician and nursing leaders.
• Develop and monitor clinic KPIs, including access, patient volume, procedural throughput, staff productivity, and patient experience.
• Create and manage operational budgets, staffing plans, and capital needs.
• Responsible for all staffing oversight, including hiring and onboarding of staff, performance reviews, performance issues, and staff development.
• Ensure compliance with hospital policies, regulatory standards, and quality/safety benchmarks.
• Serve as liaison to department chairs, hospital leadership, and clinical partners to ensure aligned goals.
• Promote innovation in scheduling, clinical workflows, and technology to optimize patient access and care coordination.
• Lead initiatives to improve efficiency, staff engagement, and patient satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees