Manager, Mission United

United Way • Jacksonville, FL

399d • Hybrid

About The Position

The Manager, Mission United is responsible for overseeing the Mission United initiative at United Way of Northeast Florida, which aims to assist military personnel in their transition to civilian life by providing care coordination and connecting them to essential health and human services. This role involves managing program operations, supporting Veteran Care Coordinators, and collaborating with various stakeholders to ensure successful outcomes for veterans in need.

Requirements

• Minimum three years of experience serving military/veteran populations in human, social service, or nonprofit settings.
• Three to five years of military experience required.
• Bachelor's degree required.
• Previous experience leading staff and/or volunteers preferred.
• Strong interpersonal skills to build productive relationships with staff and community organizations.
• Proficient in analyzing program data.
• Excellent written and verbal communication skills.
• Knowledge of community resources in Northeast Florida desired.
• Knowledge of and experience with the Veterans Administration (VA) and its services preferred.
• Skills in managing grant deliverables and expenses.
• Proficient in using Microsoft Office Suite and related computer programs.
• Ability to work effectively on-site and in virtual environments.
• Ability to work under stress and maintain productivity and composure.
• Ability to use good judgment and assessment techniques.
• Ability to pass and maintain a Level 2 background check.
• Must pass pre-employment drug screening.
• Valid driver's license and current automobile insurance required for staff driving on UWNEFL business.

Nice To Haves

• Experience in nonprofit management or program development.
• Familiarity with local veteran services and resources.
• Experience in community outreach and engagement.

Responsibilities

• Manage program operations for Mission United in collaboration with United Way leadership.
• Develop and guide Veteran Care Coordinators in serving veterans.
• Manage program deliverables to achieve specific outcomes.
• Foster a positive and supportive team atmosphere.
• Participate in cross-department efforts to support Mission United's success.
• Maintain accurate records of care coordination activities and prepare performance reports for senior management.
• Develop and implement care coordination strategies for seamless transitions between care levels.
• Assist in reaching contract deliverables and compliance with partners and funders.
• Monitor and evaluate care coordination activities, making necessary adjustments.
• Represent Mission United in the community through outreach with supporters and partners.
• Conduct other duties as assigned by the Vice President of Community Impact.

Benefits

• Competitive Pay - Commensurate with education and experience based on current market.
• Health Insurance - Generous zero to low-cost Medical, Dental, and Vision for employees and dependents.
• 403(b) Matching - Generous matching up to 6% of annual pay.
• Holidays - 11 paid holidays, three personal holidays, and four year-end bonus days.
• Vacation - Two weeks paid vacation.
• Flexible Schedule - Hybrid working environment with the ability to modify as needed.
• Vibrant Work Environment - office space in The Jessie in downtown Jacksonville, a sustainable facility with free monthly parking.
• Employee Assistance Program.
• A fun, challenging, and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree